Sales & Operations Enablement Specialist

Sales & Operations Enablement Specialist Build Capability. Drive Performance. Elevate the Customer Experience. Full-time | Permanent | Remote | At Yellow Pages, we're transforming how Sales and Digital Operations work together to deliver exceptional customer experiences and measurable business results. We're looking for a Sales & Operations Enablement Specialist to drive continuous learning, performance improvement, and collaboration across our Sales and Digital Fulfillment teams. In this role, you'll help employees build new skills, adopt products and systems, improve processes, and work more effectively together to ensure customers receive seamless service and strong business outcomes. What You'll Do Learning & Enablement · Design and deliver training programs for Sales and Digital Operations employees. Lead training on new products, services, systems, tools, and processes. Develop learning materials, playbooks, job aids, and best-practice resources. Support change initiatives through training and adoption programs. Build AI literacy and confidence across teams through practical training, demonstrations. Own and maintain a centralized product and process knowledge base as the single source of truth for Sales and Digital Operations. Build, record, and maintain e-learning modules and product refreshers in YP Academy, including content for product launches and Sales training. Develop product-knowledge assessments and quizzes, and tailor learning by team, role, market, and experience level. Sales Effectiveness Partner with sales leaders to enhance team performance. Train employees on consultative selling, discovery, objection handling, value-based conversations, and closing techniques. Reinforce sales best practices that drive customer acquisition, retention, and growth. Support successful launches of new products and solutions. Digital Operations Excellence Deliver training on workflows, fulfillment processes, systems, and tools. Support ongoing employee development across Yellow Pages' digital marketing solutions, including SEM, MCADS, websites, digital advertising, analytics, and emerging products. Identify learning opportunities that improve operational effectiveness and customer outcomes. Facilitate recurring reviews of live SEM/Accelerate, Website Pro, and MCADS campaigns with appropriate Sales teams so teams can interpret results, improve briefing quality, and set the right customer expectations. Cross-Functional Collaboration Strengthen alignment between Sales and Fulfillment teams. Improve communication, handoffs, and shared accountability. Help eliminate process gaps that impact the customer experience. Foster a "One Team" culture focused on customer success and results. Partner with Sales and Digital teams to capture proven practices and convert them into repeatable standards and training. Support IST trainers with training-material development, onboarding of employees, and delivery support as required. Process Improvement & Adoption Contribute to identifying opportunities to improve efficiency and simplify processes. Support the rollout and adoption of new tools, technologies, and ways of working. Partner with teams to identify repetitive, manual work that could benefit from AI, and rapidly pilot the most promising opportunities. Turn successful AI pilots into documented, repeatable ways of working, supported by training, responsible-use guardrails, and human review. Define and publish shared standards, briefing templates, quality criteria, scope guidelines, and turnaround expectations for Sales and Digital Operations. Measure training effectiveness and recommend enhancements that improve business performance. Track enablement outcomes and use the findings to continuously improve the training program. What You'll Bring Experience: 5+ years of experience in learning and development, sales enablement, operational training, business operations, customer success, or a related field. Experience supporting sales, operations, or customer-facing teams. Proven ability to design and deliver effective adult learning programs. Experience with training, change management, and performance improvement initiatives. Deep working knowledge of YP products and their end-to-end Sales and Operations processes is an asset. This position involves OCCASIONAL interactions with clients or professionals both internally and externally on a national scale. Therefore, English proficiency is an asset. Skills Strong facilitation, presentation, and training capabilities. Excellent communication and stakeholder management skills. Ability to influence and build credibility at all levels of the organization. Strong problem-solving, analytical, and organizational skills. Customer-focused with a passion for continuous improvement. Adult Education certification or experience in instructional design is an asset. Great Benefits At Yellow Pages, we believe in supporting our employees both professionally and personally. That's why we offer: Competitive total compensation package Comprehensive health, dental, and insurance benefits starting on day one Group RRSP, TFSA, pension plan, and telemedicine services Flexible daytime schedule, Monday to Friday, with no evenings or weekends Remote work environment that supports work-life balance Start with 3 weeks of vacation A collaborative culture focused on learning, growth, and career development Why This Role Matters: This role sits at the intersection of Sales, Digital Operations, Customer Experience, and Business Performance. You'll help build a more connected, knowledgeable, and high-performing organization by developing people, improving processes, and strengthening collaboration across teams. If you're passionate about helping employees grow, driving operational excellence, and creating outstanding customer experiences, we'd love to hear from you. Why Yellow Pages? For more than 100 years, Yellow Pages has been helping Canadian businesses connect with customers. Today, we are a digital marketing leader, with over 76% of our revenue coming from digital solutions. Through partnerships with Google and Meta, we provide SMBs with powerful tools to grow their online presence and attract new customers. By joining Yellow Pages, you’ll be part of a company with a strong brand, proven products, and a sales culture focused on performance and growth. Apply today and join Yellow Pages as our next Sales & Operations Enablement Specialist At Yellow Pages, you’ll be part of an organization that continues to learn, adapt, and evolve where your ideas, expertise, and contributions can help shape what comes next.