Sales Operations Manager

About Rumpl Rumpl is a category-defining brand that’s reimagining comfort with bold design, performance, and a genuine commitment to sustainability. We invented the modern outdoor blanket, and we’ve been pushing the category forward ever since. We’re committed to showing up all in for our customers and each other, and we’re building a team that supports our US wholesale and global distribution partners. If you thrive in the details and excel at building processes and tools that enable success—keep reading. The Role We’re looking for a detail-obsessed, highly organized Sales Operations Manager to own the execution layer of our wholesale and distribution business. This role is the operational backbone of our Sales team—responsible for ensuring that accounts, orders, product data, and reporting are accurate, timely, and reliable . You’ll own and manage our B2B platform, run new account setup and product workflows, and oversee order management processes. You’ll also support the Sales team with reporting, tools, and day-to-day operational needs. This is a hands-on role with real ownership —ideal for someone who thrives in fast-paced environments and takes pride in getting the details right. What You’ll Do Order & Account Operations You’re the reason orders flow smoothly, dealers stay happy, and problems get solved quickly. Oversee day-to-day order entry, changes, and issue resolution in partnership with other internal and external stakeholders Lead new account activation end-to-end—making sure every detail is right before a dealer goes live Partner cross-functionally to resolve issues impacting customers or creating internal friction Be a reliable, responsive point of contact on the sales team for dealers and cross-functional internal teams Proactively identify and resolve issues with a customer first mindset Systems & Data You’re the keeper of the tools and data that the Sales team relies on every day. When things are set up right and the data is clean, the whole business runs better—and you’ll feel that. Work in NetSuite & B2B platform daily—order management, account records, product data, and sales reporting all flow through these tools Own and manage the B2B ordering platform: product catalogs, pricing, account setup, and data hygiene Manage product setup for key accounts (SKUs, assortments, pricing, product details) Maintain accuracy and consistency across all systems, processes, and tools that the sales team owns or leads-always striving for continuous improvement Reporting & Sales Enablement You make the Sales team sharper. Better data, better tools, better visibility. Build and maintain reporting on sales performance, order status, and account activity-creating a consistent cadence of proactive updates to stakeholders Build and maintain the sales and dealer resource ecosystem: organize and ensure frictionless access to all files, tools, and information that the internal sales team, external reps, cross-functional teams, and dealers rely on Respond to ad hoc requests quickly and accurately Support trade shows, sales meetings, and seasonal planning as needed What We’re Looking For What You’ve Done 2–5 years experience in Sales/Revenue, or Customer Operations, or a similar role Experience with an ERP (NetSuite is a plus, but comfort in any comparable system is what matters)—you know how orders, account data, and reporting fit together Some exposure to B2B platforms or order management tools; willingness to become the resident B2B platform expert. Envoy or Elastic B2B experience is a plus Experience in wholesale, retail, or product-based businesses Solid Excel or Google Sheets skills: pivot tables, lookups, data validation Excellent visual presentation skills; powerpoint, slides, Canva, etc. Any exposure to EDI processes is a bonus—SPS Commerce experience even more so, but not required How You Work You’re curious and hungry—you ask questions, dig into the details, and don’t stop until you understand the whole picture You sweat the details and feel genuinely satisfied when the data is clean and the process is tight You don’t wait to be asked—if something’s off, you’re already fixing it You respond fast and follow through, every time. Dealers, reps, and teammates know they can count on you You break things down to first principles and look for the simplest path to a good outcome You communicate clearly, ask for help when you need it, and make it easy for others to understand what’s happening You’re comfortable managing multiple projects and cross-functional priorities at once and you stay cool under pressure Why You? Why Rumpl? This isn’t a “keep the lights on” sales support role—it’s a chance to build something. You’ll have real ownership over systems that matter, work alongside a team that brings their best every day, and help shape the experience of our wholesale partners and distributors who carry Rumpl into the world. Why You’ll Love Working Here Creative, values based, and supportive culture focused on balancing growth and sustainability Competitive salary and benefits (medical, dental, vision, 401k, generous PTO, gear allowance) Hybrid flexibility Opportunity to build a high-impact function at a growing consumer brand Rumpl is a certified B-Corp and a Climate Label and Conservation Alliance Member.