Sales Operations Specialist

Are you an ambitious Customer Service or Sales professional looking for the next step in your career? We are working with a multinational manufacturing company based in Shannon, Clare and they are looking for an experience Sales Operations Specialist to join their team. This is a full-time, permanent role with hybrid working (3 days onsite, 2 from home).

You will proactively manage the day-to-day customer and sales operation, delivering an excellent customer experience, and focusing on revenue forecasting, demand control, and sales process optimisation.

Key Responsibilities:

• Own delivery of the 0-3 month revenue plan through disciplined demand control, monitoring bookings, backlog, forecast and supply position to identify risks early, drive actions and remove blockers that impact near-term revenue.
• Coordinate demand control and shipment planning with Sales, Supply Chain and Operations, managing supply constraints and delivery commitments.
• Act as the main point of contact for customer and distributor operational queries.
• Manage sales operations processes from quotations and order administration to order fulfilment and after-sales support.
• Maintain accurate CRM and ERP data, including customer records, pricing, discounts and product information.
• Produce sales reports covering pipeline, bookings, backlog, revenue and forecast.
• Ensure compliance with commercial policies, pricing structures, and profitability requirements partnering with Finance on credit, invoicing and returns.
• Identify process improvements, streamline workflows and support enhancements to sales systems and reporting.

Requirements:

• 3+ years’ experience in Sales Operations, Commercial Operations, Sales Support or Customer Service within a multinational manufacturing environment.
• Strong commercial awareness, including pricing, forecasting and order management.
• Strong proficiency in Microsoft Dynamics 365 or another CRM, as well as experience with ERP systems including JD Ewards, SAP or Oracle.
• Advanced Excel skills, including pivot tables and lookups. Experience with Power Bi or Tableau is an advantage.
• Excellent communication and stakeholder management skills, with a strong customer-focused approach.

For a confidential discussion and more information on the role, please contact Megan O’Doherty.