Sales Ops & Eblmt-Mgr

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you'll be doing…

As a Retail Merchandising Readiness & Strategic Ops Manager, you will enable and deploy merchandising strategies that elevate the Retail sales and customer experience journey. As part of the Merchandising & Strategic Ops team, you strive to ensure CSO Leaders and Retail teams merch readiness for proper execution. Additionally, you will ensure merchandising readiness and listen and solicit feedback of the merchandising effectiveness from our CSO and Retail teams, allowing us to collaborate internally to develop and implement strategies that meet our business priorities

Lead intake from Field Leadership encompassing strategy and orchestration challenges, requires issue resolution and strategically leading through each challenge with the respective work groups. Establish working team calls to manage assigned work enssuring follow up, resolution and assessing risks. Requires evaluating revisions to strategy tactics, revisiting deployment and orchestration planning to ensure Field Leadership is properly prepared for readiness and execution.

Single POC for fixture recovery orders with vendors and strategic teams to ensure timeliness of order fulfillment, monitoring stock levels and escalating out of stock or low stock concerns. Has the autonomy to approve or deny orders based on request. Determine impact of issues including quality assurance improvements. Develops tracking and monitoring systems to identify process improvement and ensure that proper recovery quantities are produced and developed in a timely fashion without further impacts to production quality. Establish and orchestrate core team to activate and determine process and procedures to expedite for critical launches to alleviate negative impact to growth and revenue.

Manage merchandising campaign opportunities to ensure awareness of open items, as well as tracking resolution and workarounds. Requires cross functional collaborations with multiple workgroups to resolve open items and/or provide an alternative resolution. Provides guidance to leaders and field on managing these scenarios at all times for Band 5 and below.

Utilize analytics to develop and implement process improvements that reduce and alleviate known gaps. Define process and implement technical solutions that mitigate gaps. Create resources and tools that are impactful for Retail Field Leadership and Retail Frontline employees that assist in the readiness and execution of merchandising strategies and initiatives. Monitor the performance of process improvements and utilization of resources and tools to identify benefits and necessary adjustments needed. Collaborate with necessary workgroups to develop improvements and deploy quickly.

What we're looking for…

You are a highly effective communicator who is able to collaborate and work effectively at all levels of the organization and influence decisions that yield results for our company. You are experienced at navigating difficult conversations and situations. You have the ability to assess the current state, anticipate situations, and respond swiftly to achieve winning outcomes. You are a trusted leader who adapts well to a changing environment. You enjoy getting in the details while maintaining focus on the big picture. You are a strategic problem solver.

You'll need to have:

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Three or more years actively working in Retail, Field Operations (Retail Sales Ops & Enablement).
• Three or more years of experience in a leadership role that specifically involves strategy development, execution planning, and leading cross-functional teams.
• Experience developing and delivering presentations utilizing Google Slides and the ability to curate content based on the audience i.e. Leadership level to front line
• Experience in data migration and validation including but not limited to comprehensive Google Sheet formulas (VLookups, Pivot Tables, Charts) and Smartsheets data migration and extracting insights from data and conducting complex quantitative analysis.
• Experience utilizing AI tools and resources including but not limited to Gemini and Notebook LM
• Willingness to travel up to15% of the time

Even better if you have one or more of the following:

• An MBA, or advanced degree
• Experience in management consulting or strategy development.
• Two years or more of project management experience leading cross-functional teams in complex/matrix environments.
• Two years or more years directly managing projects related to Merchandising
• Executive presentation skills.
• Experience developing your team’s skills and a focus on their learning and development.

• Strong communication and organizational skills, with proven ability to successfully communicate ideas and recommendations to all organizational levels.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

In this remote role, you'll work from home with occasional in-person trainings and meetings.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $94,000.00 - $180,000.00.

The annual salary range for the New York location(s) listed on this job requisition based on a full-time schedule is: $103,500.00 - $180,000.00.

Welcome

We are thrilled to have the Frontier team join the Verizon family. This is your Candidate Home, where you can track your applications, view status updates, and access onboarding materials.

About Us

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Welcome to the V Team Life.

Our credo is at the core of the V team culture

Perks that work for you

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