Sales Service Coordinator

Sales Service Coordinator Join our international team as a Sales Service Coordinator — remote in Mexico. Keep shipments moving, coordinate orders, and delight customers with smooth, reliable service. Your next step in logistics, customer service, and global trade As a Sales Service Coordinator in the Basic Materials Division, you will be part of our international operations team, supporting order flows and customer deliveries across in North America. This is a fully remote position based in Mexico, preferably in Mexico City Area. What you’ll do You will help ensure that shipments move efficiently from warehouse or port to customer in US and Canada, while keeping all parties informed and aligned. Your responsibilities include: Manage the full order-handling process including import, shipment coordination, documentation, and deliveries Key in orders into our ERP system and update accordingly Communicating daily with internal teams, customers, suppliers, and logistics partners Tracking shipments and ensuring timelines are met Supporting invoice handling and administrative tasks Proactively solving issues and keeping stakeholders updated Who we’re looking for You are a structured, service-minded professional who enjoys coordination, problem-solving, and working independently in a remote set up. The ideal candidate has: 3-5 years’ experience in logistics (trucking, warehouses, drumming) Experience working in international trading and domestic sales, in a global organization Excellent communication skills in English, both verbal and written Customer-focused, with the ability to prioritize and deliver under tight deadlines Curious and eager to learn new things Comfortable working virtually from home utilizing Teams and other technology, ensuring open and timely communication with colleagues and customers Proficient in all MS Office applications including Word, Excel, Teams Additional assets CITT or education in supply chain Experience working with chemical commodity products Familiar with Hazmat, GHS, EPA, FDA is a plus As part of our recruitment process, we may conduct background checks. We value your data privacy and therefore do not accept applications via mail. Divisions & functions Basic Materials Role Sales Service Coordinator Locations Mexico City Remote status Fully Remote Mexico City Workplace & Culture We believe sustainable business growth is all about people, and the relationships and partnerships we cultivate. Our vision—to surpass expectations—energizes all who work here. Our diversity, comprehensive skills, knowledge, experience and passion enable us to offer a broad range of world-class sales, marketing, logistics and financial services. Our professionals empower each other to be creative and decisive. We build strong, agile global teams that align toward common goals. We care about each other, our business partners and the communities in which we work and live. No matter which CellMark office you join—in any corner of the world—you will become part of our established culture and committed to surpass your own expectations, as well as those of our business partners. About CellMark CellMark is an independent sales solutions company connecting suppliers and customers. We deliver products, services, and solutions to the world market and facilitate trade and business development across multiple industries. We run five international divisions: Pulp, Packaging & Paper, Recycling, Chemicals, and Basic Materials. We have also grown operations for plastics and biomass for energy. Through our network of experts in 30-plus countries, we provide a full suite of services: sourcing, sales & marketing, trade finance-related services, logistics, regulatory compliance, business development, and, in some areas, research & development and custom manufacturing. With our vision, Surpassing Expectations, we commit to improving every day, supporting our clients in every action that we take. Founded in 1984 Co-workers ≈1 000 Turnover +USD 4 billion