Sales Service Engineer

Job Description This is a remote position. Company Overview Our client is a premier national player in industrial lifting infrastructure and heavy mechanical equipment services. Catering to the high-density manufacturing, logistics, and semiconductor fabrication hubs of the Northern region, they are deploying a Senior Sales Engineer to command their aftermarket and service contract portfolios in Penang. Requirements Role Summary Operating with complete regional autonomy, this role is 90% focused on sales generation and client conversion , backed by a 10% administrative allocation for internal engineering dispatching . You will lead corporate pitches to lock down long-term preventive maintenance service SLAs, spare part supply pipelines, and breakdown/repair packages for major industrial players . Key Responsibilities Industrial Client Acquisition: Map out and visit manufacturing facilities, warehouses, and industrial zones across Penang to promote multi-brand lifting and heavy machinery service offerings . Contract Negotiation: Formulate precise engineering service quotations, handle complex commercial contract terms, and resolve customer objections to secure long-term agreements . Technician Synergy: Work hand-in-hand with the field technician team to schedule, allocate, and monitor preventive maintenance and breakdown repair jobs . Technical & Warranty Governance: Act as the first point of contact for client escalations, overseeing warranty claims and technical resolution loops with the operations support desk . Market Intelligence: Participate in regional industrial trade shows, identify new engineering applications, and update the CRM system with pipeline data and forecasts . Job Requirements Minimum Diploma in Engineering (Mechanical, Mechatronics, Electrical, or equivalent field) . Minimum 5 years of working experience in an engineering environment, with a strong emphasis on technical sales or aftermarket service sales . Proven capability to engage confidently with multi-tiered stakeholders, from maintenance technicians up to plant procurement directors . Self-disciplined and highly driven to succeed under a 100% remote working infrastructure .