Sales Specialist - Patient Support Coordinator (Remote, Telehealth)

About Us Shapely is transforming the weight loss industry through an innovative physician-led approach that makes weight loss care affordable for everyone. With evidence-based care, industry-leading support, and a seamless integrated app, we're pioneering a new approach to weight loss that helps patients achieve long-lasting, sustainable weight loss. We're steadfast in our mission to help millions of Americans along their weight loss journey. Join us in shaping a company that will help improve the most important thing in all of our lives: our health. Job Description This is a remote position. Location: Remote · Schedule: Full-time, Pacific Time (PST) · Compensation : $7–$10 USD per hour (contractor) About Shapely Shapely is transforming weight loss care through a physician-led, evidence-based model that makes treatment affordable and accessible. We pair clinical excellence with a seamless integrated app to help patients achieve sustainable, long-lasting results. As we scale across multiple states, we're hiring a Sales Specialist – Patient Support Coordinator to be the first point of contact for prospective patients and guide them into care. As our Sales Specialist, you'll be the first voice many prospective patients hear. You'll connect with warm leads who have already expressed interest, help them understand our program, answer their questions about eligibility and cost, and convert that interest into a scheduled appointment. It's a consultative, phone-based sales role in a healthcare setting — equal parts persuasion and genuine care. This is a full-time, remote contractor role on a Pacific Time (PST) schedule, with room to grow and a supportive team behind you. What You'll Do 1. Outbound Lead Engagement — the core of the role Make outbound sales calls and follow-ups to prospective patients who have expressed interest in Shapely. Educate leads on our program, our physician-led model, and how GLP-1/GIP weight loss medications work. Explain insurance eligibility basics and general coverage considerations to set accurate expectations. Guide interested leads through enrollment and schedule their initial appointment. 2. Pipeline & Conversion Management Manage your pipeline of leads in the CRM, tracking follow-ups and conversion status. Meet or exceed targets for outbound calls, conversions, and scheduled appointments. Re-engage warm leads who haven't yet enrolled to answer outstanding questions and move them forward. 3. Cross-Team Coordination Partner with our Prior Authorization and Concierge teams to ensure a smooth handoff once a patient enrolls. Relay common objections, questions, and friction points to leadership to help refine our messaging and process. Requirements Must-Have Advanced, fluent English — spoken and written. This is essential for the role. You'll be on the phone every day with patients based in the U.S., so clear, natural, and confident communication is non-negotiable. Proven experience in sales, telesales, or outbound calling, with a track record of meeting or exceeding conversion targets. A persuasive, consultative communication style that builds trust quickly over the phone. Comfortable explaining insurance eligibility and medication coverage basics to set accurate expectations. Resilient and self-motivated when working through a high-volume outbound pipeline. Strong organizational and problem-solving skills, with a friendly, empathetic, customer-first approach. A reliable remote setup: stable high-speed internet and a quiet, private space for calls. Able to work full-time on Pacific Time (PST) — see schedule below. Nice to Have Previous experience in a healthcare or telehealth environment, or a similar patient-facing role. Knowledge of HIPAA, PHI, and patient privacy (training also provided). Experience with Zoom Phone, CRM platforms, or EHR systems (training also provided). A genuine passion for health and wellness and alignment with Shapely's mission. Schedule Full-time, 40 hours per week , on Pacific Time (PST) . Our patient support team operates seven days a week. Weekday shift: You'll be assigned one of four shift windows (all PST): 6:00 AM – 3:00 PM 7:00 AM – 4:00 PM 8:00 AM – 5:00 PM 9:00 AM – 6:00 PM Saturdays: Weekend coverage rotates across the team, so you can expect an occasional Saturday shift (8:00 AM – 5:00 PM PST). Sundays: Handled by a dedicated coordinator on a permanent Sunday assignment, so Sundays are not part of the standard weekday rotation. Benefits Pay: $7–$10 USD per hour. Contractor role. Fully remote. Full-time position. Career growth and a supportive team culture!