Sales Support

Description

Sales Support

Lancaster, PA

Bring your technical problem-solving skills and customer service to a hands-on role where you'll create CAD drawings, prepare quotes, and learn H2's products while supporting projects and the field sales team.

Why You'll Love Working with Us

• Hands-On Learning: Build your product knowledge through field training on H2's installation processes.
• Hybrid Flexibility: Work in a hybrid role after completing your training period.
• Technical Variety: Use CAD, plan take-offs, quoting, and customer service skills to support a variety of projects.
• Team Connection: Be part of a workplace that brings employees together through company events, branch outings, and monthly activities.
• Employee Recognition: Get recognized for great work through H2's WOW program, with opportunities to earn points toward gift cards.

About Us

H2 LLC is a specialty building products company providing expert residential and commercial design and installation services across the Mid-Atlantic region. We are committed to quality products, people, and service as we work to consistently exceed our customers' expectations. We strive to create an awesome workplace where our employees thrive and, through their dedication, deliver exceptional customer experiences.

What You'll Do as a Sales Support

• Prepare CAD drawings for closets and shower doors.
• Complete plan take-offs for H2 products to support accurate project quoting.
• Create quotes based on salesperson instructions and revise them as project needs change.
• Follow up on job-specific quotes that are more than 15 days old.
• Support outside sales representatives with quick quotes, order status updates, inventory availability, and other project requests.
• Maintain CRM records for assigned customers, keeping information accurate and current.
• Assist customers who visit H2's showroom with helpful product and project information.
• Create and update forms as needed to keep sales and project information organized.

Our Ideal Sales Support

• Experienced: 1+ years of sales support experience; prior closet design experience is preferred. An associate degree, certificate, or equivalent work experience is a plus.
• Technical: Comfortable learning and using CAD software, blueprint-reading skills, Publisher, Business Central, and DocuWare are all considered a plus.
• Detail-Oriented: Produces accurate CAD drawings, plan take-offs, quotes, and customer records while carefully reviewing project details.
• Organized & Responsive: Manages multiple quotes, customer requests, and follow-up deadlines while providing timely support.
• Customer-Focused: Communicates professionally and provides helpful service to sales representatives, showroom visitors, and customers.
• Proactive & Ownership-Minded: Follows up on aging quotes, keeps CRM information current, and takes responsibility for completing assigned work.

What We Offer Our Sales Support

• Compensation: $60,000-$65,000/year
• Health, Dental, & Vision Insurance
• Paid Time Off
• Paid Holidays
• 401(k) with Match
• Life Insurance
• Professional Development Assistance
• Tuition Reimbursement
• Employee Discount
• Referral Program
• Computer Equipment
• Hybrid Work: Available after the training period

To Apply

Sales Support Specialists, Sales Support Coordinators, CAD Specialists, and candidates with experience in CAD drawings, plan take-offs, quoting, customer service, or specialty building products are encouraged to explore this Sales Support opportunity with H2 LLC in Lancaster, PA.

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Requirements

• 1+ years of sales support experience
• Prior closet design experience is preferred
• An associate degree, certificate, or equivalent work experience is a plus
• CAD software, blueprint-reading skills, Publisher, Business Central, and DocuWare experience a plus