Sales Support Executive - Pricing Team

Location: Hybrid working (3 days a week in our Northampton Office, NN4 7YE) Salary: £24,460- £27,000 DOE + Bonus

Job Type: Full Time, Permanent, 37 Hours, Monday-Friday

Online Direct provides intermediary, business and technology services for B2B brokers to access the energy market. Over the last 25 years, we have evolved our offerings to support energy brokers establish and sustain long-term, successful businesses in the industry.

We pride ourselves on our inclusive culture, emphasising shared values, team spirit and a commitment to excellence. These cultural attributes play a significant role in shaping our company and our reputation as one of the UK's most trusted energy sales solution provider.

We're looking for a organised and confident Sales Support Executive to join our Pricing team to support the end-to-end pricing, tendering and supplier engagement process across Online Direct's bespoke portfolio.

Working closely with Account Managers and suppliers, you'll manage pricing requests, tenders and contract requirements, ensuring opportunities are delivered accurately and within agreed timescales. You'll build strong supplier relationships, secure competitive pricing, and provide a responsive, high quality service for our commercial teams and brokers.

Responsibilities:

Manage bespoke and corporate pricing requests ensuring they are submitted, tracked and delivered within agreed SLAs
Maintain clear visibility of all live tenders and their progress
Build and maintain strong working relationships with supplier pricing and commercial teams
Negotiate competitive pricing and commercially beneficial outcomes
Support supplier engagement initiatives and ongoing relationship development
Gather supplier feedback, market intelligence and pricing insights to support commercial decision making
Support complex opportunities through pricing analysis and commercial recommendations
Work collaboratively with Account Managers to maximise conversion opportunities
Support the production of pricing comparisons, proposal packs and tender recommendations
Monitor workloads and prioritise opportunities effectively
Identify and implement improvements to tendering and pricing processes
Contribute to projects that improve operational performance and broker experience

Person:

At least 1-2 years in an administrative and customer service/support role
Comfortable managing multiple priorities, working to deadlines and ensuring a high level of accuracy
The ability to retain information and build up a good product knowledge base
A confident, friendly and professional telephone manner is required for speaking and building relationships with suppliers
Ability to adapt to difference personality types
Excellent communication skills, both written and verbal
You will need to be hard working, conscientious, with a positive approach to work and be willing to grow and develop within the role.
Previous experience within the utilities, energy brokers or business service desirable

Online Direct offer a range of benefits, contributing to a well-rounded compensation package that includes financial incentives, career development and various perks designed to enhance employee's quality of life and wellbeing*. Here's a breakdown:

Supportive Team Environment: Collaborate with a friendly and driven team
Hybrid Working: Enjoy flexibility with remote working and office days
Competitive salary + bonus: Rewarding pay with performance incentives
Career Development Opportunities: Access to ongoing learning and development
Generous Holidays: 25 days + bank holidays, with the option to buy additional days and an increase with length of service
Wellbeing Perks: Company sick pay, enhanced maternity and paternity leave, and a flexible health cash plan
Work-Life Balance: Early Friday finishes, volunteering days, and team incentive events
Employee Awards: Reward schemes, cycle to work, death in service (DIS), and an Assistance Program (EAP)
Some benefits are subject to length of service

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