Customer Service Representative - Sales Support (Remote)

Location: Remote (Must reside in the Greater Grand Rapids, MI area)

Schedule: Monday-Friday, 8:30 AM - 5:30 PM

Employment Type: Full-Time

About the Opportunity

Are you a customer-focused professional who enjoys helping people, solving problems, and providing excellent service? We are seeking a Customer Service Representative - Sales Support to join our team and serve as the first point of contact for customers seeking furniture repair, cleaning, and maintenance services.

In this role, you'll assist customers through phone and email communication, gather service details, explain available solutions, and help convert inquiries into scheduled service appointments. This is an excellent opportunity for candidates who enjoy a fast-paced environment, have strong communication skills, and are comfortable working independently in a remote setting.

Why You'll Love This Opportunity

Remote work after initial training
Career growth and advancement opportunities within a large family of companies
Comprehensive benefits package
401(k) with company match up to 10%
Stable Monday-Friday schedule with no overtime required
Supportive team environment with opportunities for professional development

Key Responsibilities

Handle inbound customer calls and email inquiries regarding furniture repair, cleaning, and maintenance services
Assist customers who submit website requests or are referred through partner channels
Gather detailed information about customer service needs, furniture issues, locations, and scheduling requirements
Document customer information, photos, damage descriptions, and service expectations accurately
Explain service offerings, pricing, inspection fees, payment processes, and next steps
Provide a positive customer experience by addressing questions and objections professionally and empathetically
Create and maintain accurate customer records and service requests in company systems
Convert qualified inquiries into scheduled service appointments
Follow up on open quotes, voicemail requests, email leads, and incomplete inquiries
Collaborate with internal teams to ensure proper service coordination and customer satisfaction
Maintain detailed notes and documentation throughout the customer interaction process
Identify trends, customer feedback, and service opportunities to share with leadership

Required Qualifications

Minimum of 6 months of call center experience (inbound or outbound)
Experience with data entry, order processing, or administrative support
Strong computer skills with the ability to navigate multiple systems simultaneously
Excellent verbal and written communication skills
Strong attention to detail and organizational skills
Ability to work independently in a remote environment
Reliable high-speed internet connection
Ability to hardwire company-provided equipment directly to your modem/router
Ability to effectively multitask while maintaining accuracy

Preferred Qualifications

Logistics, dispatching, claims, or service coordination experience
Associate degree
Furniture industry experience
Experience working within service-based environments
Familiarity with furniture protection or repair services

Work Environment

This is a remote position, however candidates must reside in the Grand Rapids/Kentwood, Michigan area and be available to attend in-office training sessions, meetings, or special events as needed.

You'll work primarily from home while supporting customers through phone and email. The team operates from a newly established office location in the Grand Rapids/Kentwood area, used primarily for training and occasional team functions.

What Makes a Successful Candidate?

The ideal candidate is:

Customer-focused and solution-oriented
Comfortable speaking with customers throughout the day
Detail-oriented with strong documentation skills
Confident explaining services and pricing
Able to remain professional and empathetic during challenging conversations
Self-motivated and productive in a remote work environment
Interested in long-term career growth and advancement opportunities

If you're looking for a remote customer service opportunity that offers growth, stability, and the chance to help customers every day, we'd love to hear from you. Apply today!

Job Type & Location

This is a Contract to Hire position based out of Grand Rapids, MI.

Pay and Benefits

The pay range for this position is $15.00 - $15.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Grand Rapids, MI.

Application Deadline

This position is anticipated to close on Oct 26, 2026.

Workplace Type

This is a hybrid position in Grand Rapids,MI.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Sales Support Representative