Sales Support Specialist

Hybrid (Office + Remote)

Location: İstanbul

Working Hours: Monday – Friday (10:00-18:00)

About Us

At Vodanet Systems, we provide enterprise IT hardware and networking solutions to customers across the United States and international markets. We work with leading global manufacturers and distributors to deliver reliable products, competitive solutions, and high-quality sales and customer support.

As we continue to grow our US operations, we are looking for a Sales Support Specialist who can effectively support our customers and sales team in both English and Spanish. We are also open to candidates who are motivated to build a long-term career in sales and can be developed into broader sales responsibilities over time. Fluency and advanced professional communication skills in both languages are essential for this role.

Role Overview

As a Sales Support Specialist, you will play a key role in supporting our US sales operations and ensuring a smooth customer experience throughout the sales and order process. The role is designed as a strong starting point for candidates who want to develop into a broader sales position through hands-on experience.

You will communicate with customers and prospects via phone, email, and live chat, assist the sales team with lead follow-ups and order management. As you develop in the role, you will have the opportunity to take on increasing sales responsibilities based on performance, capabilities, and business needs.

Key Responsibilities

• Support the sales team throughout the customer and order management process.
• Communicate with customers and prospects via phone, email, and live chat in English.
• Respond to inbound sales inquiries and assist customers with product and order-related questions.
• Identify and qualify potential leads through research, inbound inquiries, and outbound communication.
• Conduct follow-up calls and emails with prospects and existing customers.
• Support sales outreach and customer re-engagement activities.
• Assist with preparing quotations and communicating product availability, pricing, and lead times.
• Provide customers with order updates, including ETAs, cancellations, returns, and exchanges.
• Make outbound calls regarding abandoned checkouts, pending quotations, follow-ups, and re-engagement opportunities.
• Maintain accurate and up-to-date customer, lead, and sales activity records in CRM systems.
• Support ongoing customer engagement and sales initiatives for the US market.

Requirements

• Fluent / advanced professional proficiency in Spanish is a plus.
• Fluent / advanced professional proficiency in English is required.
• Excellent verbal and written communication skills in both English and Spanish, with the ability to communicate confidently with customers by phone, email, and live chat.
• At least 1 year of experience in sales support, customer service, account support, or a similar customer-facing role is preferred; however, candidates with strong communication skills, commercial aptitude, and a clear motivation to build a career in sales will also be considered.
• Strong organizational skills and the ability to manage multiple customer requests and priorities simultaneously.
• Excellent communication skills across phone, email, and live chat.
• Customer-oriented, proactive, and solution-focused approach.
• Experience working with CRM systems is preferred.
• Experience with vendor or distributor order processing is considered an advantage.
• Knowledge of networking hardware and enterprise IT products is a plus.
• Experience with Odoo, QuickBooks, SellerCloud, Shopify, Magento, or Mailchimp is considered a plus.

What We Offer

• Competitive salary and benefits.
• Opportunity to work in an international environment while supporting the US market.
• Exposure to global IT brands, manufacturers, and distributors.
• Opportunity for accelerated career growth, starting in Sales Support with a clear path toward broader sales responsibilities as you develop in the role.
• Supportive and growth-oriented team environment.
• Financial assistance for relevant courses, certifications, and conferences.