Sales Support & Training Specialist — Healthcare IT

About the Company

Gemini Bilgi Teknolojileri is a B2B technology distributor bringing leading global healthcare information brands to Romania. We represent Elsevier and Wolters Kluwer's medical education support and learning platforms and clinical evidence-based clinical decision support solutions. We manage subscription based complex enterprise sales cycles end-to-end through long-term partnerships with ministries, universities, and hospital groups. To support our growth in the Romanian market, we are looking for a Sales Support & Training Specialist to join our team.

Role Summary

As Sales Support and Training Specialist, you will lead the onboarding and training programs for our existing hospital customer base to strengthen product adoption and retention, while also driving presales activities like cold visits, inquiry generation, and interest-building, trial management to grow our pipeline among new hospitals. This is a remote position based in Romania, combining home-office work with frequent on-site visits to hospitals for training delivery and presales activity.

Responsibilities

• Design and deliver regular, recurring training sessions (on-site and online) for physicians, clinicians, and administrators at existing customer hospitals
• Manage new customer onboarding process with the account manager
• Manage and grow our advocacy program
• Track usage and adoption metrics across the customer base and proactively address low-engagement accounts to reduce churn with the account manager
• Act as the primary point of contact for customer training needs, building long-term relationships with clinical champions at each account
• Conduct cold visits to hospitals and healthcare institutions to introduce our solutions, generate interest and lead.
• Support product trials with prospective hospital customers
• Collect and qualify inquiries from prospects, feeding them into the sales pipeline
• Keep account, trial, and opportunity records up to date in the CRM (Salesforce)

Qualifications

• At least 2-3 years of experience in pharmaceuticals, healthcare technology, medical informatics, or B2B SaaS sales support / training
• Comfortable with a dual mandate: relationship-based training work with existing customers, and proactive, in-person presales outreach to new prospects
• Strong training/presentation skills, with the ability to explain topics clearly
• Romanian (native level) and English (professional working proficiency for correspondence and presentations) required
• Experience with CRM tools (Salesforce knowledge is a plus)
• Willingness to travel regularly for field visits within Romania
• A bachelor's degree in health sciences, nursing, biomedical engineering, or a related field is a plus

To Apply: Interested candidates should send their CV to [email protected]