Sales Systems Engineer (AI Enablement & Sales Operations Focus)

Double the Donation was founded in 2011 and specializes in cloud-based software focused exclusively on the fundraising needs of nonprofit organizations and educational institutions. We've grown to be the leading provider of fundraising software that helps nonprofits and schools increase revenue through corporate matching gift and employee volunteer grant programs. Thousands of the largest nonprofits in the world like the American Heart Association, Leukemia and Lymphoma Society, Save the Children, Boys and Girls Club of America, as well as hundreds of the top educational institutions like Emory, UGA, Vanderbilt, Case Western, and University of Virginia rely on our services to effectively grow their employee matching gift program revenue. As a growing company, every employee plays a huge part in our success! ROLE We are seeking a systems-oriented and tech-curious Sales Admin Assistant (AI Enablement & Sales Operations Focus) to support Double the Donation’s sales team by ensuring efficient execution of daily operations. This role focuses on managing inbound demo and inquiry workflows, optimizing CRM systems, and building AI-assisted automations that streamline prospecting, outreach, and follow-ups. You will also help maintain data accuracy, documentation, and internal processes to improve overall team efficiency. The ideal candidate is detail-oriented, proactive, and thinks in systems—someone who not only follows processes but continuously improves and automates them. RESPONSIBILITIES Lead Management & Workflow Coordination: Manage and triage incoming demo requests, website inquiries, and lead submissions; optimize lead routing logic to ensure inquiries reach the appropriate sales representatives based on defined criteria. CRM Administration & Data Integrity: Act as a gatekeeper for CRM data hygiene by maintaining accurate records, performing regular audits, de-duplication, and ensuring pipelines reflect real-time and reliable data. Sales Enablement & Resource Creation: Create and maintain sales templates, playbooks, email sequences, and internal resources that support consistent and effective outreach. Automation & AI Enablement: Build and optimize workflows and AI-assisted processes using tools such as HubSpot, Make, Clay, or similar platforms to streamline prospecting, outreach, and follow-ups while reducing manual work. Process Documentation & Knowledge Management: Maintain clear and organized documentation of sales processes, SOPs, and internal systems to ensure consistency and scalability across the team. Workflow Optimization & Process Improvement: Identify operational bottlenecks and proactively implement automation, integrations, or system improvements to enhance efficiency. Reporting & Analytics Support: Assist in building dashboards and generating reports to track key sales metrics such as response times, conversion rates, and pipeline performance. Prospecting & Data Enrichment: Support outbound efforts by leveraging tools such as LinkedIn Sales Navigator, Clay, or similar platforms to build, clean, and enrich prospect lists. Cross-functional & Client Communication: Support Provide occasional support for client-facing communication through clear, professional written responses. SETUP This is a work-from-home setup. You would work during US EST Hours (Approx. 8 or 9 am to 5 or 6 pm EST) REQUIREMENTS ​Based in the Philippines with consistent availability for a long-term role Highly organized and outstanding organizational ability A team player who has a willingness to learn and grow at a fast-pace Exceptional English verbal and written communication skills Strong academic background who graduated with an outstanding General Weighted Average Demonstrated success in previous roles, supported by academic and career achievements ORG OVERVIEW Meet the Team We currently have 100 team members who live in the Philippines who have been fantastic team members and we’re excited to add new team members to this new role! There are a few traits unique to our business that individuals should consider before applying. You must love the idea of giving back to the community and nonprofits. There are thousands of jobs. If being involved in the success of nonprofits is something you’re truly passionate about, this could be a great role. You must be extremely comfortable with change. As a small growing company, decisions can be made over a weekend and fully implemented by early the next week. Whether that’s new systems, new processes, or new approaches, we look for individuals who can adapt and thrive. You must believe that the best contributors should get better rewards. As a company, we believe in paying people based on the value they generate at the business. You must be willing to disagree and commit. As a growing business, there will be lots of decisions that get made and changes that occur during your time at the company. Some of which you’ll agree with and some you won’t, we strongly believe that the best team members have the ability to disagree and commit (i.e., going with a decision after it has been made regardless of whether or not you agree). You must believe the status quo is unacceptable. As a growing company and as individuals, we believe the status quo is unacceptable. Everyone should be relentless in striving to be the best version of themselves and figure out ways to create more value at the company, enhance our client's results, and grow professionally. The question should always be “How can I be better” rather than “How can expectations be adjusted”. BENEFITS Paid vacation time 20 days accrued annually These paid days off each equate to 8.0 hours of billable time. Expect to use 5 of the days during the Christmas – New Year’s period. Paid sick time 5 sick days off annually Paid life leave* 15 days accrued annually. Once per year in December, you can cash out any accrued life leave time. Every 5 days your cash out is worth about $300. *Life Leave allows team members to use their holidays as it’s meant to be – a break – whilst knowing they’ve got the breathing space to tap into extra leave for the planned and unplanned life moments. Paid holidays You have 7 paid US holidays. Additional benefits Bereavement Policy Employee Giving Programs (Matching Gift Program, Volunteer Grant Program, etc)