Sales Tools & Processes Specialist

Amer Sports is a sporting goods company with internationally recognized brands including Salomon, Arc’teryx, Peak Performance, Atomic and Wilson. “The Mountain Sport Company”, Salomon was born in 1947 in the heart of the French Alps and the birthplace of modern alpinism. Salomon’s commitment to innovative design and passion for mountain sports created a vast range of revolutionary new concepts in bindings, boots, skis and apparel for both Alpine and Nordic skiing and brought innovative solutions to footwear, apparel and equipment for snowboarding, adventure racing, mountaineering, hiking, trail running, and many other sports. Through performance driven design, Salomon delivers innovation and progression to mountain sports; converting new ideas into action and expanding the limits of possibility. Salomon’s heritage, culture, and commitment are tied together by one simple concept: the world’s leading mountain people creating the world’s leading mountain products. Salomon is responsibly committed towards the outdoor through its sustainability program. Diversity is one of Salomon’s five values, therefore we are committed to creating an inclusive environment for all. Salomon is headquartered in Annecy, France. Are you passionate about tools, data, and enabling high-performing teams? Join Salomon as a Sales Tools & Processes Specialist and play a key role in supporting our go-to-market teams across Europe. Acting as a business expert within the Sales Operations team, you will contribute to the management and evolution of key tools such as Salesforce CRM and our catalog and ordering platforms, ensuring they effectively support commercial execution. In this role, you will operate at the intersection of business and technology, bridging headquarters and field teams. You will be a trusted point of contact, ensuring that sales representatives, key account managers, and market leaders have the right tools and training to capture customer insights, manage assortments and pricing, and execute sales strategies efficiently. You will directly contribute to the success of Salomon’s brand-direct approach, supporting a community of users across sales, marketing, and merchandising functions throughout Europe. Your focus will be on driving usability, adoption, and continuous improvement - ensuring tools truly serve business needs. Working closely with IT teams, you will help translate business requirements into actionable developments and contribute to shaping future tool roadmaps, while remaining focused on delivering practical, user-oriented solutions rather than purely technical outputs. Your main responsibilities 1. Translate Business Requirements into IT Needs Translate business requirements into IT needs as part of major projects. Act as the primary interface with IT: - Clearly articulate business needs - Contribute to prioritization decisions £ - Define acceptable vs. non-acceptable outcomes - Challenge IT to deliver required features on time Support change management activities, including user adoption and training. 2. Deploy and Configure Pre-Season and Restock Sales Tools Contribute to implementing changes in sales and CRM tools in line with brand strategy. Collect and structure sales teams’ needs related to tools. Coordinate the provision of pre-season order forms for each season within scope. Coordinate the online availability of replenishment order-taking tools used by retailers and sales teams. Manage the configuration of sales tools to ensure: - Merchandising rules are controlled - Commercial conditions are applied - Promotions and campaigns are correctly implemented Ensure campaigns are fully visible to customers in sales tools. Enable sales representatives to easily promote and sell campaign products. 3. Deploy and Configure CRM Tools Contribute to delivering business monitoring and customer classification within the CRM tool. Coordinate the monitoring of selected sales team tasks, enabling sales managers to analyze and steer team activities. Ensure that store locator tools on brand websites are supplied with accurate data. Manage and track trade marketing initiatives. 4. Sales Team Support Provide support to sales teams in using the tools within scope. Produce training content (digital and face-to-face formats). Train sales teams on tool usage. Formalize tool improvement requirements: - Communicate them to IT teams - Test solutions - Roll them out to users 5. Collaboration with Head Office & Group Teams Serve as the central point of coordination across multiple HQ departments: Sales, IT, Merchandising, Marketing, Content Factory and other relevant teams Collect and consolidate content from head office teams. Deliver a coherent, operational, and functional toolbox to sales teams. Bachelor’s or Master’s degree in Business, Sales, or a related field 1–2 years of experience in Sales Operations, CRM, or a related field Experience or exposure to Salesforce CRM tools Strong proficiency in Excel and PowerPoint Fluent English and French Excellent communication and presentation skills, with the ability to explain complex topics in a simple and engaging way Strong organizational skills and ability to manage multiple priorities Comfortable working with digital tools and systems in a fast-evolving environment Ability to quickly understand interconnected systems and data flows Comfortable working in an international and cross-functional environment Creative problem-solving mindset and ability to propose innovative solutions Experience in project coordination or digital transformation projects is a plus Essential Competencies: Customer Focus: You prioritize customer needs in all decisions and take proactive action to enhance their experience. You go beyond standard practices to deliver improved, value-driven solutions. Process Orientation: You build and refine processes that ensure consistent results. You set clear goals and controls, ensuring adherence to standards while driving continuous improvement. Communication: You foster a positive environment through strong interpersonal skills. You actively listen, read cues effectively, and adapt your communication style to different audiences. Full time, permanent contract based in Annecy, France Ad hoc travel within Europe may be required depending on training and project needs Start date: October 2026