Salesforce Administrator

About the Job

Miele Tehnica is a subsidiary of Miele & Cie. KG, Germany. We produce electronic components for a wide range of Miele appliances, such as washing machines, tumble dryers, vacuum cleaners, ovens and others. The products Miele offers to its customers set the standards for durability, performance, ease of use, energy efficiency, design and service.

As part of the Business Unit Professional IT, we are building and continuously improving Salesforce as a strategic platform supporting sales, service, and customer engagement across Miele Professional. Our goal is to provide business users with a secure, reliable, and user-friendly platform that enables efficient processes and supports future growth.

In this position, you will play a key role in the day-to-day success of the Salesforce platform. Working closely with Product Owners, Application Consultants, Developers, and business users, you will configure, optimize, and continuously improve Salesforce while helping drive platform adoption, automation, and operational excellence.

Key Responsibilities

• Configure and administer Salesforce using declarative platform capabilities.
• Manage users, roles, permission sets, profiles, and security settings.
• Build and maintain Flows, validation rules, reports, dashboards, and page layouts.
• Support platform releases, configuration changes, and day-to-day system administration.
• Monitor platform health, data quality, and overall system performance.
• Troubleshoot functional issues and coordinate incident resolution.
• Maintain configuration documentation and operational procedures.
• Train and support business users to maximize platform adoption and efficiency.
• Collaborate with Developers and Application Consultants to deliver new platform capabilities.
• Leverage AI-assisted administration tools to improve productivity, automate repetitive tasks, and simplify platform management.

Key Responsibilities:

• At least 2 years of Salesforce Administration experience.
• Experience supporting enterprise Salesforce environments.
• Strong knowledge of Salesforce administration, security, and user management.
• Hands-on experience with Salesforce Flow and declarative automation.
• Experience creating reports, dashboards, validation rules, and page layouts.
• Strong analytical thinking and problem-solving skills.
• Customer-focused mindset with excellent communication and organizational skills.
• Ability to manage multiple priorities in a collaborative environment.
• Good written and spoken English.

Nice to have:

• Salesforce Administrator certification.
• Salesforce Advanced Administrator certification.
• Experience with Data Loader, Salesforce Inspector, or similar administration tools.
• Basic understanding of Apex and Lightning Web Components.
• Experience with DevOps tools and release management.
• Interest in AI-assisted platform administration.
• German language skills.

Technology Stack:

• Salesforce Platform
• Salesforce Flow
• Reports & Dashboards
• Validation Rules
• Permission Sets
• Profiles & Roles
• Data Loader
• Salesforce Inspector
• DevOps & Release Management
• AI-assisted Administration Tools

Education:

You have a Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related discipline—or equivalent professional experience in Salesforce administration and platform management.

Why Join Miele?

• Help shape a strategic Salesforce platform supporting global sales and service operations.
• Make a direct impact on how business users work every day.
• Collaborate with Product Owners, Developers, and Consultants in an international environment.
• Work with modern Salesforce capabilities, automation, and AI-assisted administration tools.
• Build your career within an innovative, internationally recognized company that values continuous improvement and long-term development.

If you are looking for a long-term career where you can help users succeed, optimize business processes, and continuously improve one of Miele's key enterprise platforms, we would be happy to welcome you to our team.

Why work here?

For more than 125 years, Miele has been a family-owned, family-run company. Based on this tradition, a healthy balance between the demands and the appreciation of our employees is very important to us. Besides following our objective of becoming “forever better” which our employees represent with their specialist knowledge, their ambition and with thinking ahead, we want to ensure that everyone can experience and profit from our good working environment here at Miele. Living and passing on our Miele values, as well as working in teams to further develop our innovative products, are important parts of our Miele culture at each of our 50 locations.

About Us

What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers.
Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.