Salesforce Administrator (Service Cloud Voice) - Philippines

Salesforce Administrator (Service Cloud Voice) Location: Remote (WFH) - Manila, Philippines Metro Area (with availability during US time zones) Job Summary: As a Salesforce Administrator, your mastery on functional skill set is required because you will be responsible for strategic engagements with clients, specifically within Salesforce Service Cloud Voice. Your "day to day" will include designing and delivering scalable solutions using Salesforce out-of-the-box applications, as well as other third party integrations, along with business process analysis and design, configuration and deployment. You will be assigned as a Project Lead on Accounts and provide oversight on a team of resources, holding responsibility for the general direction of varying projects. Key Responsibilities: Work with clients to understand and analyze their business process Collaborate with members to define and document requirements Work on and resolve medium to high priority cases within the specified SLAs Handle complex administrative functions such as, but not limited to, creating visual flows, implementing data model, data migration etc. Provide end user support, working on configuration changes, bug fixes, and minor enhancements Be the immediate point of escalation for Associate Consultants, Administrators, and Consultants Be a subject matter expert (SME) regarding Salesforce’s capabilities and functionalities Act as a mentor and a functional resource to other team members. Qualifications: Preferably with Salesforce consulting experience in Service Cloud Voice At least 1 year of Salesforce consulting experience in Service Cloud At least 2 years of Business Analyst or equivalent experience related to tasks in Salesforce Salesforce Certifications desired, but not required. Great work ethic (we talk about our Core Value - Grit a lot!) Detail-oriented with the ability to work independently and in a team environment Creative mindset, with critical thinking for problem-solving Must be adept to work in a fast-paced environment Effective communication skills (i.e. able to translate technical requirements into business language) Can work efficiently and productively by using time wisely Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices. Candidates authorized to work in the Philippines are encouraged to apply. Why Thunder? Because You Deserve More Than Just a Job. A Culture of Builders – We’re a global team of curious, collaborative problem-solvers. You’ll have the opportunity to refine processes, solve challenges, and help shape the future of Salesforce and Amazon consulting. If you’re excited to build, innovate, and grow, you’ll fit right in. Forge Your Own Path – At Thunder, you’re not just filling a role—you’re shaping it. Whether it’s jumping into presales, refining our methodology, or building something entirely new, the opportunity to innovate is yours to take. Perks In Store for You: Generous Health Benefits – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered. Ownership & Impact – Every employee plays a part in what we’re building (including our CEO/Founder and bosses). Come make your mark! Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology. Celebrating You - Enjoy competitive vacation days, wellness leave, and a 13th-month pay—plus performance bonuses and anniversary rewards to celebrate your impact! And because family matters, we provide maternity and paternity leave to support your journey. Work from anywhere (well, almost 😉) - Enjoy the freedom of Permanent Work From Home (WFH), and an annual WFH Stipend - because the best work happens where you’re happiest. People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive professionally and personally. Work Smart, Play Hard - We love to mix work with play – whether it's a casual get-together, a fun virtual activity, or a company celebration, it’s all about connecting and having a good time together. Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If most of this job description describes you, then we encourage you to please apply for this role. Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices. Thunder does not accept unsolicited resumes from recruitment agencies. All resumes submitted by recruitment agencies to any employee via email, the Internet (including LinkedIn), or directly without a fully-executed search agreement will be deemed the sole property of Thunder, and no fee will be paid in the event the candidate is hired.