Salesforce Business Analyst (Agentforce Revenue Management) - Philippines

Salesforce Business Analyst Location: Remote (WFH) - Manila, Philippines Metro Area (with availability during US time zones) Job Summary: Thunder is expanding! We are seeking a talented and versatile Business Analyst to join our newly formed, dynamic team in the Philippines. This role demands proficiency in analytical business acumen and consulting experience in Salesforce. Thunder Business Analysts are critical thinkers, ardent learners, and avid fans of discovering how technological capabilities can help drive business goals through the art of the possible. As you grow on your Thunder BA/Consulting path, you will see that delivering innovative business solutions starts with engaging with customers and listening to their stories. You aren’t afraid to “look under the hood” to better understand the inner workings of a platform, or test drive new features. You will have the opportunity to leverage the experiences and knowledge of your team leaders to elevate your consulting career. Our ideal BA candidates are proactive and innovative in overcoming challenges and clearing roadblocks. Bring your grit and resilience! Key Responsibilities: Analyze business requirements and technological capabilities to drive solution design Capture customer stories and anticipate their business needs Leverage organizational knowledge and collaboration to optimize customer solutions Define and drive testing plans Facilitate evaluation sessions for clients and confirm feature applications to business needs Master prioritization techniques that enable Agile development Act as the contact point on customer interactions to develop client relationship skills Take responsibility for proposing and delivering customer solutions Continue learning and expanding your expertise within the Salesforce platform Partner with team leaders for mentorship to continue honing your skills Develop project management skills to enable leading entire projects Requirements: 2+ years of experience in a Business Analyst or Consulting role (experience in a professional services or client-facing environment is a plus). Preferably with 3 Active Salesforce Certifications + willingness to achieve 5 active Salesforce certifications within your first 6 months of employment Preferred: Salesforce Certified Administrator Salesforce App Builder Salesforce Business Analyst Salesforce Certified Sales Cloud Consultant Salesforce Certified Service Cloud Consultant Salesforce Certified Experience Cloud Consultant Salesforce Advanced Administrator Salesforce Certified AI Associate Salesforce Certified AI Specialist Willingness to achieve additional certifications on emerging technologies as required per role Solution and project management-oriented Experience with office applications and working with basic to advanced formulas in programs such as Excel Bachelor’s Degree in IT, Computer Science or equivalent Excellent problem-solving skills and the ability to think analytically. Ability to work flexible hours to align with US time zones as required by project work. Understanding of Salesforce best practices, design patterns, and limitations. Strong business processes, process documentation, and process improvement skills Strong problem-solving skills and attention to detail. Strong communication and collaboration skills. Strong language skills - fluency in English, both written and verbal. Why Thunder? Because You Deserve More Than Just a Job. A Culture of Builders – We’re a global team of curious, collaborative problem-solvers. You’ll have the opportunity to refine processes, solve challenges, and help shape the future of Salesforce and Amazon consulting. If you’re excited to build, innovate, and grow, you’ll fit right in. Forge Your Own Path – At Thunder, you’re not just filling a role—you’re shaping it. Whether it’s jumping into presales, refining our methodology, or building something entirely new, the opportunity to innovate is yours to take. Perks In Store for You: Generous Health Benefits – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered. Ownership & Impact – Every employee plays a part in what we’re building (including our CEO/Founder and bosses). Come make your mark! Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology. Celebrating You - Enjoy competitive vacation days, wellness leave, and a 13th-month pay—plus performance bonuses and anniversary rewards to celebrate your impact! And because family matters, we provide maternity and paternity leave to support your journey. Work from anywhere (well, almost 😉) - Enjoy the freedom of Permanent Work From Home (WFH), and an annual WFH Stipend - because the best work happens where you’re happiest. People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive - professionally and personally. Work Smart, Play Hard - We love to mix work with play – whether it's a casual get-together, a fun virtual activity, or a company celebration, it’s all about connecting and having a good time together. Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices. Candidates located and authorized to work in the Philippines are encouraged to apply. Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If most of this job description describes you, then we encourage you to please apply for this role. Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices. Thunder does not accept unsolicited resumes from recruitment agencies. All resumes submitted by recruitment agencies to any employee via email, the Internet (including LinkedIn), or directly without a fully-executed search agreement will be deemed the sole property of Thunder, and no fee will be paid in the event the candidate is hired.