Salesforce Business Analyst - Originations

Title: Salesforce Business Analyst
Location: Remote LATAM
Duration: 12+ month contract
Compensation: Competitive, based on experience
Work Requirements: Citizen of the country of employment or authorized to work in that country.

Salesforce Business Analyst

Role Overview:
This is primarily a production support and functional Business Analyst role supporting Salesforce-based loan origination processes, spanning Sales, Credit, and Funding.

The individual will serve as a liaison between business operations, product, and engineering teams, with a strong focus on troubleshooting production issues, triaging defects, and supporting ongoing enhancements.

Primary Responsibilities

• Manage day-to-day production support issues, including defect triage, initial investigation, root cause analysis, and resolution coordination.
• Assess incoming issues, determine appropriate escalation paths, and route defects to the correct product or engineering teams.
• Gather and document business requirements, user stories, and acceptance criteria.
• Support delivery of small-to-medium Salesforce enhancements and process improvements.
• Work closely with Sales, Credit, Funding, Operations, Product, and Technology stakeholders.
• Validate solutions, support UAT, and ensure successful releases.
• Identify opportunities to streamline workflows and improve user experience.
• Provide timely, responsive support to business users and stakeholders.

Ideal Candidate Profile

• 4-6 years of Business Analyst experience, in a production support environment.
• Strong hands-on functional experience with Salesforce.
• Experience investigating, analyzing, and triaging production defects before escalation to product or engineering.
• Understanding of loan origination processes, with experience in at least one of the following areas: Sales, Credit, or Funding.
• Strong requirements gathering, troubleshooting, communication, and stakeholder management skills.
• Highly responsive, organized, and comfortable managing competing priorities.
• Financial services, lending, banking, or fintech experience is a plus.
• Salesforce certification is a plus, but not required.
• Ability to work EST business hours.

Why Join INSPYR Global Solutions (IGS)
Become part of a diverse and multicultural workplace where you'll collaborate with talented professionals from around the world, build meaningful connections, and grow your career in a supportive environment. At IGS, we're committed to helping you succeed by offering:

• Flexible remote and hybrid work opportunities
• Continuous learning and professional development programs
• A culture that prioritizes employee wellbeing

INSPYR Global Solutions is the global delivery team for INSPYR Solutions, connecting top talent with opportunities across IT and professional services. Through collaboration, expertise, and innovation, we support global teams and help drive impactful solutions for our clients. Our focus is building a community of skilled, motivated, and reliable professionals who contribute to growth, performance, and long-term success. Learn more about us at www.inspyrglobalsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other protected status. INSPYR Solutions complies with all applicable laws governing nondiscrimination in employment in every location in which the company has facilities. Applicants requiring reasonable accommodation during the application or interview process should contact HR@inspyrsolutions.com for assistance.

Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions' Privacy Policy and INSPYR Solutions' AI and Automated Employment Decision Tool Policy: https://www.inspyrsolutions.com/policies/. By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.