Salesforce Lead

About ITRS At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries — trusted by 90% of Tier 1 capital markets firms. We believe when our team thrives, so do our customers. With us, you'll find: A culture that backs you – We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment. Work that matters – Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks. Room to grow – Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years. With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity–backed global partner. Scope of Role Reporting to the Revenue Operations Systems Lead, the Senior Salesforce Administrator will join a team at the heart of ITRS's commercial engine as an individual contributor. The Revenue Operations Systems team builds and maintains the foundations that promote revenue growth, ensuring the daily stability, optimisation, and scalable evolution of our commercial ecosystem. Our work shapes ITRS's end-to-end commercial technology strategy and drives effective GTM execution. By joining this team, you'll directly influence how ITRS grows, strengthening the systems that power our revenue organisation, improving performance, and enabling continuous enhancement across the GTM team. In this role, you will receive a permanent, full-time contract, working from our London HQ with a hybrid work schedule. As a Senior Salesforce Administrator, you will: Work across the commercial ecosystem to ensure changes are scalable, maintainable, and aligned with architecture best practices. Drive ongoing improvements to Salesforce to ensure it remains the single source of commercial truth at ITRS. Support systems that are tightly integrated with Salesforce and critical to GTM execution, such as Clari, Apollo, and ZoomInfo. Ensure integrations remain stable, monitored, and fit for purpose as the ecosystem evolves. Partner with our teams and vendors to troubleshoot issues and implement improvements. Provide guidance on best practice usage, scalable configuration, and process improvement. Provide daily user support, troubleshoot issues, and implement solutions.