Salesforce Multi-Cloud Developer

Job Description

The Role

As a Salesforce MultiCloud Developer, you will play a pivotal role in architecting, developing and optimising our Salesforce solutions, with a strong emphasis on Salesforce CRM, Loyalty Management, Service Cloud, Agentforce and Data Cloud platforms. Collaborating closely with Solution Architects and the cross-functional technology team, you will lead the technical design and implementation of Salesforce solutions that enhance customer engagement, loyalty and operational efficiency. This role demands deep technical knowledge, a strategic mindset and the ability to mentor junior developers.

Key Responsibilities

• Develop and customise complex Salesforce solutions, focusing on CRM, Loyalty Management, Service Cloud and Agentforce.
• Utilise advanced Apex, Lightning Components and other Salesforce technologies to extend our capabilities.
• Develop and execute comprehensive test plans to ensure the functionality, performance and reliability of Salesforce solutions.
• Perform unit and integration testing.
• Support user acceptance testing to validate solutions against requirements and acceptance criteria.
• Support the design of scalable, maintainable and flexible solutions within the Salesforce platform that meet business requirements and anticipate future needs.
• Ensure solutions are optimally integrated with existing enterprise architecture.
• Tackle complex technical issues, providing troubleshooting, root cause analysis and solution implementation.
• Design and implement robust integration patterns between Salesforce clouds and external systems, focusing on data consistency, security and performance.
• Lead the development of data models and governance practices within Salesforce.
• Monitor, analyse and optimise the performance of Salesforce solutions, ensuring they operate at peak efficiency and meet scalability demands.
• Mentor junior Salesforce developers and engineers, promoting best practices in coding, configuration and continuous integration/delivery.
• Foster a culture of excellence and innovation within the team.
• Keep abreast of the latest Salesforce releases, features, technologies and best practices.
• Advocate for the adoption of new tools and technologies that can enhance business outcomes.

Knowledge, Skills and Behaviours

Essential

• Degree in Computer Science, Software Engineering or a related field.
• 3+ years of experience in Salesforce development, with a proven track record across Salesforce CRM, Service Cloud and related platform capabilities.
• 3+ years of experience with JavaScript.
• Experience building scalable, maintainable Salesforce Flow solutions.
• Strong expertise in Apex, Lightning components, SOQL and SOSL.
• Experience with Salesforce integrations using REST APIs, Middleware, Platform Events and other integration tools.
• Advanced knowledge of Salesforce Tooling and Metadata.
• Demonstrated experience in requirements gathering and translating business needs into technical solutions.
• Demonstrated experience in architecting and implementing complex Salesforce integrations and customisations.
• Strong foundation in CRM principles, data modelling and software architecture.
• Experience delivering AI, Agentforce and automation solutions using technologies such as Salesforce Agentforce, Data Cloud, Prompt Builder, Agent Script, Claude, APIs and workflow automation tools.
• Salesforce Developer Certification, Platform Developer II, Salesforce Administrator and any relevant advanced certifications.
• Knowledge of Agile and Scrum methodologies.
• Familiarity with CI/CD tools like GitHub and Salesforce DX.
• Exceptional analytical and problem-solving skills.
• Ability to manage multiple projects and prioritise tasks effectively.
• Ability to share knowledge and work effectively within a team.

Desirable

• Additional Salesforce certifications related to specific clouds (e.g. Service Cloud Consultant, Marketing Cloud Consultant etc.).
• Experience with one or more of the following: Loyalty Management, Salesforce Voice, Marketing Cloud, Data Cloud, Agentforce or Amazon Connect.

About Us

Collinson Group is powered by a culture of innovation, collaboration, and integrity. Our employee experience brings together everything that makes us unique: our strong values, our commitment to sustainability, our recognition programmes, and our inclusive culture. Most importantly, it’s our people who make the difference. At Collinson Group, we’re curious, hardworking, humble, and focused on creating impact together, which is why we’re proud to be recognised as a top workplace.

Why work here?

Better journeys start here — including your own.

Join a growing global business where you can solve meaningful challenges, collaborate with talented people around the world and help shape the future of travel, loyalty and customer experience.

Bring your perspective, grow beyond your role and make an impact that reaches beyond profit.

Your next journey could start here

Our Culture

At Collinson Group, our culture is shaped by how we work as much as what we achieve. We are curious, ambitious and grounded, and we believe the strongest ideas are built together.

Our values — Do the Right Thing, Take Action, One Team and Act Smarter — guide the decisions we make, the way we treat one another and how we deliver for our clients, customers and partners.

We want everyone to have the opportunity to do meaningful work and fulfil their potential. Through learning and development, recognition, wellbeing, inclusion and our commitment to sustainability and community impact, we create an environment where people can grow, contribute and feel that they belong.