Salesforce Platform Administrator

PPG is looking for a Salesforce Platform Administrator to join our team. This role is the operational backbone of our Salesforce platform. You will be the go-to expert for everything that does not require code. This is a hybrid role at our headquarters in Pittsburgh, PA and you will report to the Group Product Manager, CRM. Key Responsibilities Sales Cloud Administration Manage configuration, settings, and declarative features across all 8 global business units on a single org Support business units in user lifecycle management: profiles, roles, permission sets, and sharing rules Support Business Unit specific rollouts while maintaining org-wide governance and data integrity Configure and maintain declarative automation such as approval processes, action plan templates, validation rules Handle all standard configuration requests: Lightening apps, navigation, page layouts, record types, list views, user interface enhancements and application settings Ensure consistent configuration aligned with global standards across all business units. Service Cloud Manage case routing, queues, entitlements, Case escalation rules, knowledge article types, global approval workflow designs and all service console configuration Support business units in user lifecycle management: profiles, roles, permission sets, and sharing rules Hande all standard configuration requests: Lightening apps, navigation, page layouts, record types, list views, user interface enhancements and application settings Ensure consistent configuration aligned with global standards across all business units. Marketing Cloud & Data Cloud Act as the platform administrator for Marketing Cloud and Data Cloud environments Support 3 business units currently on Marketing Cloud Account Engagement (Pardot), including lead scoring, form management & campaign operations Oversee contact builder configuration, and basic journey administration Coordinate with the technical team on Data Cloud segment and data stream setup Agentforce & AI Configuration Own the non-technical layer of Agentforce: agent setup, topic configuration, and prompt template authoring Work with business stakeholders to define, document, and configure agent use cases without developer dependency Maintain prompt libraries and iterate on agent instructions based on business feedback Serve as the first line of evaluation for new Agentforce use cases before technical build decisions are made Reporting, Analytics & Governance Build and maintain reports and dashboards across all clouds to meet business unit reporting requirements Manage data quality operations including duplicate rules, validation logic, and import/export processes Maintain org-wide documentation including metadata inventories, change logs, and configuration records Monitor and enforce platform governance standards across all business units Qualifications 5+ years hands-on Salesforce administration in a complex, enterprise or multi-BU environment Required Salesforce certifications: Salesforce Certified Administrator (ADM 201) Salesforce Certified Advanced Administrator Demonstrated experience managing Sales Cloud at scale on a single org across multiple business units, including role hierarchies, territory management, permission sets, and sharing model design Strong command of declarative automation: Flow Builder, approval processes, assignment rules, validation rules, and action plan templates Hands-on experience with Service Cloud: case management, queue configuration, Omni-Channel routing, entitlement processes, and knowledge base administration Working knowledge of Marketing Cloud Engagement including account setup, data extensions, and Marketing Cloud Connect health monitoring Experience administering MCAE (Pardot) across multiple business units including connector management, lead scoring, automation rules, tracker domains, and sync monitoring Familiarity with Data Cloud concepts: data streams, data model objects, identity resolution, segmentation, and activation Ability to assess any incoming request and determine confidently whether it requires configuration, declarative automation, or escalation to a developer Preferred Qualifications: Experience with Agentforce including agent setup, topic and action configuration, and prompt template authoring Hands-on Data Cloud experience: configuring data streams, DMO mappings, identity resolution rules, and building segments Experience supporting global rollouts across multiple business units and managing post-go-live improvement cycles Background working alongside SI partners (e.g. Accenture, EPAM) in a governed delivery model Experience operating within a Salesforce Centre of Excellence (CoE) governance model Familiarity with Salesforce seasonal release management: sandbox strategy, testing, and change communication How we work: At PPG, we bring teams together to accelerate collaboration and career development, with in-person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. Schedules may vary by location. About us: PPG: WE PROTECT AND BEAUTIFY THE WORLD ® Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X. The PPG Way 2030 We are customer champions Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow. We act with purpose and speed Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value. We are excellent operators Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers. We compete to win Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths. We are PPG proud Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world. At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources . PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need an adjustment due to a disability, please email [email protected]. PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process. PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process , so that we can do better today than yesterday.