Salesforce Scrum Master / Project Manager (Colombia/Costa Rica)

Salesforce Scrum Master / Project Manager

Contract- 6 months

Nearshore remote role (Colombia/Costa Rica)

Role Summary

The Salesforce Scrum Master / Project Manager will lead Agile delivery and project execution for Salesforce initiatives. This hybrid role is responsible for team facilitation, project planning, cross-organizational coordination, release readiness, production support governance, and transparent reporting of scope, schedule, risks, dependencies, and outcomes. Salesforce Administration experience is a strong plus.

Key Responsibilities

Agile and Scrum Delivery

• Facilitate sprint planning, daily standups, backlog refinement, sprint reviews, retrospectives, and other team ceremonies.

• Coach Product Owners and delivery teams on backlog quality, story readiness, acceptance criteria, prioritization, and sustainable delivery practices.

• Remove impediments, reinforce team accountability, and use delivery metrics such as velocity, throughput, cycle time, and defect trends to improve predictability.

Project Management and Governance

• Develop and maintain project plans covering scope, milestones, schedules, resources, dependencies, assumptions, and delivery commitments.

• Manage risks, issues, decisions, change requests, and action items; escalate matters that threaten scope, timing, quality, or business readiness.

• Prepare concise status reports, steering committee materials, executive updates, and forecasts across concurrent Salesforce initiatives.

• Coordinate internal teams, business stakeholders, vendors, and shared technology partners to keep work aligned and moving forward.

Salesforce Delivery, Releases, and Production Support

• Coordinate Salesforce work from intake and discovery through requirements, configuration or development, QA, UAT, deployment, and post-release validation.

• Manage release readiness, deployment schedules, business communications, training dependencies, cutover activities, and hypercare follow-up.

• Oversee production-support intake and triage, including severity assessment, incident coordination, stakeholder communications, root-cause follow-up, and corrective backlog items.

• Partner with Salesforce Administrators, Developers, Architects, QA, and integration teams to balance configuration, custom development, technical debt, controls, and maintainability.

Cross-Organizational Stakeholder Management

• Align priorities and delivery expectations across CoreVest Finance, Aspire HEI, and Sequoia while maintaining visibility into shared platform impacts and resource constraints.

• Facilitate decisions across business, technology, operations, compliance, security, and data teams, ensuring owners and due dates are documented.

• Support disciplined delivery practices appropriate for regulated financial-services environments, including traceability, testing evidence, access controls, and change governance.

Required Qualifications

• 5+ years of experience as a Scrum Master, Agile Delivery Lead, Project Manager, or similar role supporting software or platform teams.

• Experience managing Salesforce initiatives and working directly with Product Owners, Administrators, Developers, QA teams, and business users.

• Demonstrated ability to manage multiple workstreams, competing priorities, cross-team dependencies, delivery risks, and executive-level communications.

• Strong facilitation, organization, written communication, problem-solving, and stakeholder-management skills.

• Experience with Jira, Azure DevOps, Confluence, or comparable delivery and documentation tools.

• Scrum certification such as CSM or PSM, or equivalent practical experience.

Preferred Qualifications

• Hands-on Salesforce Administration experience with objects, fields, Flows, validation rules, record types, permission sets, sharing, reports, and dashboards.

• Salesforce Administrator, Platform App Builder, Advanced Administrator, or related Salesforce certification.

• Project management certification such as PMP, CAPM, or equivalent experience.

• Experience with Salesforce release and DevOps practices or tools such as Copado, Gearset, AutoRABIT, Salesforce DevOps Center, and Git-based deployment processes.

• Experience in mortgage, lending, real estate finance, fintech, or another regulated financial-services environment.