Salesforce Service Cloud Developer

Job Description Job Summary Nextlink is seeking a highly skilled and experienced Salesforce Service Cloud Developer to join our team. The ideal candidate will have strong hands-on expertise in Salesforce Service Cloud implementations, customization, integration, and development. This role requires deep technical knowledge of Salesforce development technologies, Service Cloud capabilities, and enterprise-scale solution delivery. The candidate should be capable of designing, developing, and enhancing Service Cloud solutions while ensuring adherence to Salesforce best practices, performance standards, and governance guidelines. Key Responsibilities Design, develop, and implement scalable Salesforce Service Cloud solutions. Configure and customize Service Cloud functionalities to meet business requirements. Lead and support implementations involving: Email-to-Case Case Management Service Console Omnichannel Routing Knowledge Management (Knowledge Base) Develop custom solutions using Apex, Lightning Web Components (LWC), and Salesforce Flows. Build and maintain integrations between Salesforce and external applications using REST/SOAP APIs, Platform Events, and middleware solutions. Perform code reviews, troubleshooting, debugging, and performance optimization. Ensure solutions comply with Salesforce best practices, security standards, and governor limits. Collaborate with business stakeholders, architects, administrators, and project teams in an Agile delivery environment. Support production deployments, incident resolution, and continuous platform improvements. Required Technical Skills Salesforce Service Cloud Strong expertise in: Email-to-Case Case Management Service Console Omnichannel Routing Knowledge Base / Salesforce Knowledge Experience with Service Cloud customization and automation. Salesforce Development Apex Classes and Triggers SOQL and SOSL Batch Apex Queueable/Future Methods and Asynchronous Processing Lightning Web Components (LWC) Salesforce Flows Custom Objects, Validation Rules, Workflows, and Process Automation Integrations REST APIs SOAP Web Services Platform Events Middleware integration experience with: Boomi Informatica Experience with enterprise integration patterns and event-driven architecture. Salesforce Platform Expertise Salesforce best practices Governor limits management Security and sharing models Performance tuning and optimization Deployment and release management Requirements Required Qualifications Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. Minimum 5+ years of Salesforce development experience. Minimum 3+ years of hands-on Salesforce Service Cloud implementation experience. Experience working on enterprise-scale Salesforce programs. Strong analytical and problem-solving capabilities. Mandatory Certification ✅ Salesforce Platform Developer I (PDI) Preferred Qualifications Additional Salesforce certifications (Platform Developer II, Administrator, Service Cloud Consultant, App Builder) are a plus. Agile/Scrum delivery experience. Experience working in large-scale enterprise environments. Knowledge of DevOps and CI/CD practices within Salesforce ecosystems. Required Competencies Excellent troubleshooting and debugging skills. Strong verbal and written communication skills. Ability to work independently with minimal supervision. High sense of ownership and accountability. Strong stakeholder management and collaboration skills.