Salon Operations Coordinator

Job Description This is a remote position. We are looking for a highly organized and well-spoken Executive Assistant / Salon Operations Coordinator to support a busy salon business. This role is ideal for someone who is confident communicating with customers, managing schedules, following up on tasks, and keeping day-to-day operations moving smoothly. The right candidate must have excellent spoken and written English, a polished phone presence, and the ability to communicate clearly and professionally with clients, staff, and vendors. Responsibilities Answer and make phone calls, texts, and follow-up messages with clients Schedule, confirm, and manage appointments Follow up with clients regarding appointment details, repairs, updates, and next steps Coordinate with salon staff to confirm wigs are ready for upcoming appointments Track pending tasks and make sure nothing falls through the cracks Communicate with vendors or repair contacts as needed Provide general executive assistant support to the business owner Help manage daily operational details remotely Requirements Excellent spoken English with a clear, professional, customer-facing communication style Strong written communication skills for texts, emails, and client follow-ups Experience in scheduling, customer service, admin support, or executive assistant work Comfortable speaking with customers by phone Highly organized, detail-oriented, and reliable Able to follow up consistently and manage multiple moving pieces Friendly, polished, and professional demeanor Experience in a salon, beauty, retail, medical office, or appointment-based business is a plus Ideal Candidate This person should be proactive, calm under pressure, and comfortable helping manage both customer communication and internal follow-up. The role requires someone who can take ownership, stay organized, and communicate in a way that reflects well on the business.