Date: Sep 10, 2026 Location: Functional Area: Remote Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders. Job Title SAP SD Consultant – Production Support (P1/P2 Tickets) Experience: 6–8 Years Job Summary We are looking for an experienced SAP SD Consultant to provide production support for critical business operations and manage P1 and P2 priority incidents . The role requires strong functional expertise in Sales and Distribution (SD) , with the ability to analyze, troubleshoot, and resolve high-priority issues within defined SLA timelines. The consultant will work closely with business users, cross-functional teams, and technical teams to ensure smooth execution of order-to-cash processes , minimize business disruption, and maintain system stability. Key Responsibilities Production Support & Incident Management Handle P1 and P2 priority tickets related to SAP SD and ensure timely resolution as per SLA. Perform incident analysis, impact assessment, prioritization, and escalation management . Conduct root cause analysis (RCA) for recurring issues and recommend preventive actions. Coordinate with ABAP, BASIS, MM, FI, WM/EWM, and integration teams for issue resolution. Support business users during critical production issues and provide timely status updates. SAP SD Functional Support Provide support for core SAP SD processes , including: Sales Order Management Delivery Processing Billing and Invoicing Pricing and Discounts Credit Management Returns Processing Customer Master Data Output Determination Partner Determination Copy Controls Troubleshoot issues in the order-to-cash cycle and ensure continuity of business operations. Analyze and resolve issues related to sales documents, deliveries, billing blocks, pricing determination, and account assignment . Configuration & Enhancement Support Perform minor configuration changes based on business requirements and approved change requests. Prepare functional specifications for custom developments and enhancements . Work with ABAP teams to validate fixes for reports, forms, interfaces, and custom objects. Support testing, defect resolution, and transport validation across environments. Integration Support Support integration between SAP SD and other modules , especially: MM for material and shipping-related processes FI for billing and accounting integration WM/EWM for warehouse and delivery execution PP where sales and planning dependencies exist Resolve issues involving IDOCs, interfaces, outputs, and third-party system integrations . Documentation & Compliance Document incident resolutions, RCA reports, known errors, and workarounds . Maintain support documentation and contribute to the internal knowledge base. Follow ITIL-based incident, problem, and change management processes . Ensure compliance with business controls and support standards. Required Skills 6–8 years of experience in SAP SD functional consulting/support Strong experience in production support and handling P1/P2 tickets Strong knowledge of SAP SD processes , including: Sales Order Processing Delivery and Shipping Billing Pricing Customer Master Returns Credit Management Hands-on experience in issue analysis, troubleshooting, and functional testing Good understanding of order-to-cash business processes Strong knowledge of cross-functional integration with MM, FI, and WM/EWM Experience using ticketing tools such as ServiceNow, Jira, or Remedy Preferred Skills Experience in SAP S/4HANA SD support environment Exposure to Fiori applications related to sales and billing Knowledge of EDI/IDOC interfaces and output management Familiarity with revenue recognition and advanced ATP concepts Understanding of ITIL support processes Education Bachelor’s degree in Business, Information Technology, Supply Chain, Engineering, or related discipline Why Syntax? Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler. Competitive, above-average compensation Global tourist: With us, you can also work from abroad from time to time Flexible working time models, home office Attractive benefits, e.g. company pension scheme or various health offers A modern environment in which the "you" is part of it Open feedback culture, flat hierarchies and a motivated team Individual career planning with continuous training and coaching on the job You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!