Scheduling Coordinator

Schedule and pre-register outpatient imaging procedures over the phone while providing friendly, professional customer service.

Communicate professionally with patients, referring providers, insurance companies, and external medical offices.

Manage high volumes of incoming calls using the centralized phone system for all Imaging sites.

Remain available to handle calls at all times during the work schedule.

Schedule imaging procedures for patients and referring physician offices using the correct CPT codes.

Collect and verify patient demographic, clinical, insurance, and financial information during scheduling.

Pre-register patients and gather information about prior procedures for medical records purposes.

Provide patients and physician offices with appointment preparation instructions and other scheduling details.

Research authorization requirements and ensure necessary approvals are obtained for restricted procedures.

Confirm that required clinical documentation or waivers are available when needed.

Enter and review referrals received via fax and compare them with scheduled exams for accuracy.

Make appointment confirmation calls when necessary.

Perform routine administrative tasks such as typing, sorting referrals, faxing documents, and maintaining an organized workspace.

Monitor and respond to work email daily.

Maintain confidentiality of patient and facility information in compliance with HIPAA and facility policies.