Science Customer Engagement Manager

Science Customer Engagement Manager Location: Remote with travel to customer sites and events across England and Wales when required Salary/package: £40,000 per annum Contract type: Permanent Hours: Full time, 37 hours per week Timstar are looking for a dedicated Science Customer Engagement Manager to play a pivotal role in elevating their science portfolio and strengthening their presence in the education sector. This is a chance to drive meaningful engagement and help customers access the tools they need to deliver outstanding science learning. Who we are Global Education Supplies (GES) is part of the Children & Education portfolio at Commercial Services Group (CSG) , comprising seven complementary brands that serve the global education sector. These include KCS Education, CES, Landscapes for Learning, Maudesport, Gresswell, Timstar and Technology Supplies. With a customer base spanning more than 90 countries, GES is entering a transformational phase focused on international growth, new product development, marketing investment and operational excellence. Why this role matters The successful candidate will be a trusted and valued contributor within the Global Education Supplies (GES) division, playing a key role in raising the visibility, relevance and commercial performance of the Timstar science product range. This role would suit an experienced science education specialist or engagement professional who enjoys combining technical understanding with creative content, customer interaction and commercial delivery. What you’ll be doing Leading customer events and engagement activity to showcase the Timstar science range and build brand awareness. Creating clear, user‑friendly technical content for campaigns, product launches and go‑to‑market activity. Supporting sales enablement by preparing product overviews, training materials, FAQs and internal updates. Working closely with product, marketing, sales and supplier partners to support bids, tenders and large‑scale opportunities. Managing key customer relationships across England and Wales to support growth and retention. Gathering customer insights to inform messaging, identify barriers to purchase and improve communication effectiveness. Representing Timstar at conferences, school networks and industry events to strengthen market presence. What we’re looking for Proven experience within the science education sector, with confidence engaging directly with customers and suppliers. Strong ability to translate technical information into accessible, engaging content. Skilled in using data and customer insight to shape sales and marketing activity. Excellent communication and relationship‑building skills. Proficiency in Microsoft Office including Excel for data analysis, PowerPoint for impactful presentations and Word for professional documentation. A proactive, adaptable and solutions‑focused approach. Willingness to travel regularly to customer sites and events. What you’ll get in return Salary of £40,000 per annum. 25 days annual leave, rising to 27 after four years. Birthday Day Off. One concessionary day during the Christmas period. Pension scheme with 4% employer contribution. Life assurance cover. Hybrid working. Why CSG? Commercial Services Group (CSG) is the UK’s largest local authority-owned trading company (LATCO), generating over £800 million in revenue and supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are working towards becoming the global leader in education and public sector solutions. We are expanding rapidly, with annual growth of around 25 percent, supported by a blend of organic development, acquisitions and strategic partnerships. Our 33 trading businesses deliver a wide range of services including education management, IT, HR, legal, energy, procurement and supplies. CSG is wholly owned by local authorities, and a significant proportion of our profits is reinvested into frontline public services. Over £77 million has already been returned, reflecting our commitment to combining commercial performance with meaningful social impact. Inclusion & Accessibility We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. As a member of Inclusive Employers and a Working Families Employer, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues. Department Education Support Services Locations Shrewsbury Remote status Fully Remote Yearly salary £40,000 Employment type Full-time Portfolio Children & Education Brand Tim Star DBS Vetting Required? Basic About Commercial Services Group Commercial Services Group is one of the leading providers of procurement and support services to education and public sector customers globally. Serving over 15,000 customers, CSG is committed to providing an excellent customer and user experience underpinned by social value and a committed and empowered workforce. Founded in 1928 Co-workers c1800 Turnover Over £800M