SD Level 1 Techs Core Service Hours Copy 09

THE WORK: Explore new opportunities to contribute actively and independently while becoming a subject matter expert. You will participate in team discussions and contribute to providing solutions for work-related challenges. This role will allow you to engage deeply with Customer Technical Support, fostering growth and expertise in this area. Join us to make a meaningful impact and grow your skills in a supportive environment.

Drive incident and outage management, investigation, and restoration processes.
Monitor systems and analyze trends to enhance performance and prevent incidents.
Track and facilitate acceptance of changes to production environments.
Operate information technology production services in alignment with management protocols and service level agreements.

HERE'S WHAT YOU WILL NEED:

Advanced proficiency in Customer Technical Support.
A minimum of 1 of experience in relevant related skills.
Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

Advanced Customer Satisfaction
Advanced Quality Assurance (QA)
Intermediate problem solving
Intermediate communication skills
Beginner analytical thinking

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Declaración de igualdad de oportunidades en el empleo

Creemos que nadie debe ser discriminado por sus diferencias. Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, discapacidad, condición de veterano militar, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía ni ningún otro criterio protegido por la legislación aplicable. Nuestra rica diversidad nos hace más innovadores, competitivos y creativos, lo que nos ayuda a servir mejor a nuestros clientes y comunidades.

Reinvent with Accenture

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive.

Explore your next step at Accenture

Join a team of Reinventors

Belong. Grow. Thrive.

Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo

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Explore your next step at Accenture