Seasonal Customer Support Specialist — Chat & Digital

This is a remote position.

TELURVISION SOLUTIONS

Seasonal Customer Support Specialist — Chat & Digital

About the Role

TELURVISION SOLUTIONS is seeking detail-oriented individuals to provide seasonal customer assistance through digital communication channels.

This position focuses on written customer interactions and administrative support rather than live phone calls. You will help customers receive clear responses, ensure requests are documented properly, and keep assigned tasks organized.

Requirements

Responsibilities

• Respond to customer inquiries through approved live-chat and messaging channels.
  

• Handle routine email correspondence using provided guidance.
  

• Record customer questions, requests, and relevant details.
  

• Update assigned digital records and track request status.
  

• Route complex or unresolved inquiries to the appropriate team.
  

• Assist with approved administrative tasks and customer follow-up.
  

• Maintain clear, accurate, and professional written communication.
  

Qualifications

• Strong written English, spelling, and grammar.
  

• Clear, courteous, and professional communication.
  

• Good typing accuracy and attention to detail.
  

• Ability to manage multiple written inquiries without losing track of requests.
  

• Comfortable using computers, web applications, and digital communication tools.
  

• Reliable internet access and consistent availability during assigned hours.
  

• Previous chat support, email support, or administrative experience is an advantage.
  

Remote Work Requirements

Applicants should have a suitable computer, reliable internet connection, and a quiet work environment. The role requires consistent attention to written customer interactions and accurate recordkeeping.

Seasonal Engagement

This position supports periods of increased customer activity. Assignment schedules, availability requirements, compensation, and engagement terms will be communicated during the recruitment process.

Application

Applicants should submit their résumé and briefly describe their experience with chat, email, or other written customer support.

Benefits

What You Gain

• Remote work opportunity: Complete assigned digital support tasks remotely.
  

• Written communication development: Strengthen professional writing, customer correspondence, and online communication skills.
  

• Digital workplace experience: Develop practical experience using web-based support tools and business applications.
  

• Role-specific guidance: Receive instructions relevant to your assigned chat, email, and administrative responsibilities.
  

• Transferable professional skills: Build experience in organization, accurate recordkeeping, task management, and digital customer support.
  

• Potential future opportunities: Strong performance, accuracy, and reliability may be considered for future assignments when available. Continued work is not guaranteed.
  

A ideal candidate is someone who prefers written communication, enjoys organizing information, and can manage customer requests with care and attention to detail.

Compensation, schedule, applicable training arrangements, and engagement terms will be explained during recruitment and before an assignment is accepted.