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SEN Complex Case Officer

CragroupCustomer Support
Hiring from
United Kingdom
Work type
Remote
Posted
Sep 24, 2026
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About Us

<p
  style="margin-top: 0px; font-style: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; white-space: normal">At
  Civic Recruitment and Limited, we know that individuals are more than
  just fixed expenses; they are the cornerstone of every thriving
  organisation.&nbsp; That’s why we are passionate about transforming
  recruitment in the public and private sectors. <br/>
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<div>In the modern job market, organisations in both public and private
  sectors face significant workforce challenges. Public sector entities,
  such as local councils and central government departments, often
  struggle with lengthy recruitment processes, limited access to
  qualified candidates, and stringent budgetary and regulatory
  constraints. Private sector businesses, on the other hand, encounter
  high turnover rates, difficulties managing a mix of permanent and
  temporary staff, and challenges in sourcing specialised talent for
  niche industries. These sector-specific obstacles, coupled with the
  universal complexities of payroll management, create a pressing need
  for efficient workforce solutions.<br/>
</div>
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  <br/>
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<div>Civic Recruitment Limited addresses these challenges with
  innovative recruitment and payroll solutions tailored for diverse
  organisational needs. Recognising the critical hurdles organisations
  face, the company leverages its expertise to streamline processes,
  reduce recruitment times, and alleviate administrative burdens. With
  an extensive database of over 1 million pre-screened candidates, Civic
  Recruitment Limited&nbsp;is well-positioned to cater to the specific
  needs of both public and private sectors.<br/>
</div>
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Job Description

5 Month Contract With A Local Authority


Job Purpose

To manage complex or escalated Education, Health and Care Plan (EHCP) Annual Review cases, particularly where review outcomes are disputed, require significant amendments, or involve complex decision-making. The postholder will lead cases from review through to final amended plans, working collaboratively with families, education settings, and professionals to achieve appropriate outcomes while seeking to minimise escalation to formal dispute or tribunal where possible.




Key Responsibilities

  • Manage a caseload of complex or escalated Annual Review cases from review decision through to the issue of amended or final EHCPs.
  • Take ownership of challenging cases, including disputes raised by parents, carers, or education settings.
  • Assess and manage requests for specialist, independent, or out-of-county placements.
  • Coordinate and implement significant amendments to EHCP provision where required.
  • Prepare comprehensive reports and present complex Annual Review outcomes to the Review and Consultation Panel (RCP).
  • Provide evidence and justification for funding increases, placement changes, and specialist provision recommendations.
  • Work collaboratively with parents and carers, schools, SENCOs, education providers, and other professionals to achieve appropriate outcomes.
  • Manage expectations, resolve issues where possible, and reduce the likelihood of escalation to mediation or SEND Tribunal.


Requirements

  • Experience managing complex Education, Health and Care Plan (EHCP) Annual Review cases.
  • Strong knowledge of SEND legislation, the SEND Code of Practice, and statutory Annual Review processes.
  • Experience working with families, schools, SENCOs, and multi-agency professionals.
  • Ability to manage sensitive and potentially contentious cases with professionalism and empathy.
  • Excellent written and verbal communication skills, including report writing and presenting cases to decision-making panels.
  • Strong organisational skills with the ability to manage competing priorities and statutory deadlines.
  • Confident in analysing complex information and making evidence-based recommendations.


Additional Information

  • Location: Fully Remote
  • Hours per Week: 36.25 hours (Monday to Thursday 8:45am–5:00pm, Friday 8:45am–4:00pm)
  • Pay: Bi-Weekly


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