Senior Account Executive, Mid Market, New Business

About the Role We are seeking a dynamic and results-oriented Account Executive to drive DTC commerce growth in GCR. In this role, you will be responsible for building strong relationships with new clients and delivering tailored solutions that meet the unique needs of businesses in the region. You will showcase how high-growth, high-volume DTC merchants can leverage Shopify to accelerate their business growth while consulting on e-commerce technology stacks and business objectives. As a trusted advisor and ambassador for Shopify, you will engage with prospects, merchants, and partners both remotely and on-site, including community events. You will collaborate closely with large Shopify prospects, providing valuable insights and feedback to our Product and Engineering teams, and conduct high-level, solutions-focused discussions with merchants, their business and technical teams. Thriving in a fast-paced team environment, you will play a crucial role in supporting diverse merchants and driving long-term success with the Shopify platform. Key Responsibilities: Engage with prospects and merchants to understand their unique needs and challenges, and provide them with tailored commerce solutions Develop and execute a strategic sales plan to achieve revenue targets and grow Shopify usage in GCR markets. Collaborate closely with solution engineers as part of a dynamic duo and coordinate with partner teams across multiple channels. Manage a comprehensive sales cycle from initial contact through to contract negotiations, maintaining a pipeline of opportunities Act as an advocate and trusted advisor for merchants, using your insights and expertise to inform and influence product team decisions. Engage with industry stakeholders to gather market insights and strengthen Shopify's ecosystem partnerships. Serve as a proactive point of contact for clients, ensuring an exceptional service experience Collaborate closely with cross-functional teams to enhance client engagements and outcomes Keep abreast of the latest product features, industry trends, and market dynamics to provide the best possible advice and service to merchants Stay informed about industry trends, competitor activities, and emerging technologies to provide valuable insights to clients. Qualifications: Proven experience in sales, preferably in the digital commerce or technology sector Strong understanding of the GCR market and its unique business landscape. E-commerce Selling experience to the GCR market is a must. Proven track record of overattaining sales quota in consecutive years. Strong communication and interpersonal skills — capable of building trusting relationships and effectively conveying the value of Shopify’s offerings Proven ability to manage detailed sales cycles and succeed in a competitive environment Adept at high-volume sales activities and capable of maintaining focus and efficiency in fast-paced settings Expertise in cross border commerce, Shopify, and regional-specific e-commerce applications, ecosystems, and integrations Analytical mindset with the ability to leverage data to drive decision-making and strategy. Experience with CRM tools (for example: Salesforce), and familiarity with sales engagement platforms preferred Self-motivated and driven by results, with the tenacity to pursue leads and close deals A commitment to experimentation, continuous learning, and educating our enterprise customers, partner agencies, and internal teams Ability to multitask, prioritize responsibilities, and thrive on change Knowledgeable in targeting and engaging potential clients through strategic questioning and active listening A genuine concern for the success of our stakeholders and customers Fluency in Mandarin and English is strongly preferred. Cantonese or additional regional language capability is a plus, depending on market coverage. MBA is preferred What we’re looking for in salespeople Builder mindset : You don’t just follow a playbook—you improve it. You test, iterate, document, and scale what works. Closing discipline : You’ve owned outcomes and can run a process forward with urgency and rigor (closing experience required for AE roles). Outbound excellence : You proactively create a pipeline through high-intent outreach across channels (calls, email, social, events, partners). Technical sales craft : You run structured discovery, quantify impact, build mutual plans, and maintain strong CRM hygiene/forecasting. Execution intensity : You bring pace, resilience, competitiveness, and the ability to take a hit and keep going. High agency : You default to action, take ownership, and don’t wait to be told. Thrive in ambiguity + change : You stay effective when priorities shift, products evolve, and you’re building while selling. How we work Shopify rewards builders with high agency. You’ll have real autonomy, high standards, and a fast pace. We iterate, we challenge each other, and we expect you to take ownership of outcomes—not wait for perfect conditions. If you want comfort and certainty, this won’t fit. If you want responsibility and growth, it will.