Senior Account Executive - Telco

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Senior Account Executive - Telco

This role opens opportunities for candidates based in Melbourne or Sydney.

Drive enterprise revenue growth by helping leading organisations modernise customer engagement, improve service experiences, and unlock greater value from their customer experience technology investments.

As a Senior Enterprise Account Executive, you will own complex opportunities across new and existing customers, connecting strategic business priorities with Genesys Cloud, AI, automation, and customer experience solutions.

You will manage the end-to-end sales cycle across direct and partner-led opportunities, developing relationships with senior executives and aligning commercial, technical, legal, partner, and customer success teams around meaningful business outcomes.

Success in this role requires strong enterprise software sales experience, commercial judgement, disciplined opportunity management, and the ability to become a trusted advisor to customers and partners. You will influence strategy across your assigned enterprise accounts while balancing new business acquisition, customer retention, and expansion.

The role provides exposure to strategic transformation initiatives, senior business and technology leaders, and emerging capabilities across cloud, AI, automation, and customer experience. You will deepen your enterprise selling capability while helping organisations create more effective, personalised, and empathetic customer experiences at scale.

What You’ll Do

In this role, the primary responsibilities include, but are not limited to:

• Own the end-to-end sales cycle across a portfolio of enterprise customers and prospects, driving sustainable revenue growth through direct and partner-led sales.
• Develop strategic relationships with senior stakeholders and executive decision-makers, becoming a trusted advisor who connects business priorities with Genesys solutions and measurable customer outcomes.
• Drive new business development through targeted prospecting, qualification, account planning, and value-based selling of cloud, AI, automation, contact centre, and customer experience solutions.
• Develop and execute strategic account plans that identify customer priorities, key stakeholders, competitive positioning, growth opportunities, and clear paths to revenue.
• Expand existing customer relationships by identifying cross-sell and upsell opportunities that increase adoption and strengthen the value customers realise from Genesys.
• Lead compelling executive conversations, presentations, workshops, and proposals that demonstrate how Genesys capabilities address customer challenges and support broader business objectives.
• Navigate complex enterprise buying environments involving multiple stakeholders, competing priorities, procurement processes, commercial requirements, and executive decision-makers.
• Influence account and opportunity strategy by partnering with channel partners and internal teams across solution consulting, customer success, professional services, legal, commercial, and other functions.
• Manage strategic partner relationships to develop joint opportunities, strengthen market coverage, and create scalable routes to revenue growth.
• Apply modern enterprise sales methodologies, social selling, data-driven insights, and disciplined opportunity management to improve pipeline development, opportunity progression, and sales performance.
• Maintain accurate opportunity, account, forecast, and pipeline information in Salesforce, enabling effective business planning and revenue visibility.
• Lead commercial negotiations and coordinate contract execution with customers and internal stakeholders, balancing customer objectives with sustainable business outcomes.
• Proactively create and progress opportunities by identifying customer needs, challenging existing thinking, navigating objections, introducing new ideas, and maintaining momentum across complex enterprise buying cycles.

You’ll Bring

• 8+ years of relevant business-to-business sales experience, ideally within enterprise technology or software, with a strong track record of achieving or exceeding sales targets.
• Demonstrated success managing complex, high-value enterprise sales cycles and developing relationships across multiple levels of customer organisations.
• Proven ability to develop new business while expanding and retaining strategic customer relationships.
• Strong commercial acumen with demonstrated capability in negotiation, objection handling, opportunity strategy, competitive positioning, and value-based selling.
• Experience engaging senior executives and building relationships with business, technology, operations, customer experience, and procurement stakeholders.
• Strong collaboration skills with experience working across sales, technical, partner, legal, commercial, and customer-facing teams.
• Excellent written and verbal communication skills, including the ability to engage, influence, and present effectively to senior customer stakeholders.
• Strong time management, organisation, and prioritisation skills, with the ability to manage multiple complex opportunities and workstreams simultaneously.
• A resourceful and proactive approach to navigating barriers, resolving customer concerns, and progressing complex opportunities.
• Strong forecasting discipline and experience managing enterprise opportunities through a structured sales methodology.
• Legal authorisation to work in Australia.

Preferred Qualifications

• Experience selling enterprise software, SaaS, cloud platforms, contact centre, CRM, customer experience, AI, automation, or digital transformation solutions.
• Demonstrated success selling complex technology solutions to large enterprise organisations.
• Experience working with channel partners, systems integrators, consulting organisations, and technology partners as part of a broader enterprise sales strategy.
• Experience developing executive-level relationships and selling strategic transformation programs involving multiple business and technology stakeholders.
• Understanding of customer experience, contact centre transformation, cloud adoption, AI, automation, and digital transformation trends.
• Experience using Salesforce and data-driven sales tools to manage pipeline, forecasting, account strategy, and opportunity progression.
• Experience applying recognised enterprise sales methodologies such as MEDDPICC, Challenger, or similar frameworks.

Genesys does not accept agency resumes for this role.

Applicants must have the legal right to work in Australia.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work®certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

About Genesys

Our AI-powered platform connects people, systems, data and AI to help businesses work smarter, respond faster and create more meaningful interactions.

Not ready to apply?

Stay connected to learn how we're applying AI to real customer experience challenges and hear about future opportunities. Sign up here.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.