Senior Account Manager

Senior Account Manager LumApps is now more than just an Employee Experience Platform — it is an AI-powered Employee Hub that supports companies in their digital transformation of communication, collaboration, and engagement with their customers, partners, and above all their employees. Our platform is a proven leader in this dynamic market with a truly unique vision and product. It has been deployed by Fortune 500 clients around the world and is delivering meaningful business benefits. LumApps is identified as a leader in Gartner's Magic Quadrant for Intranet Packaged Solutions as well as in Intranets Forrester Wave, and regularly selected for the French Tech Next40/120 program. ✨ In 2025, LumApps strengthened its leadership position by partnering with Beekeeper , a pioneer in frontline employee experience solutions. This strategic collaboration expands our reach and impact across all types of workers — from HQ to the frontline. Our mission: To make people feel that they belong and have a purpose. To create an environment where all employees are engaged and work together towards the same goal. Over 700 leading companies trust our solution to: 🎯 Improve the productivity of their teams with our AI-powered Collaborative Experience Platform integrated with both Google and Microsoft collaborative suites, 🎯 Transform employees into real ambassadors of their company, 🎯 Make employees more efficient and better connected to their peers and relevant information, regardless of their location, with the tools and information they need at their fingertips, 🎯 Help companies reduce turnover, accelerate employee onboarding, better collaborate and share knowledge, and even improve their customer experiences. With a team of over 600 Lumies spread across 11 offices (Lyon, Paris, Lille, Sophia Antipolis, London, Barcelona, Hamburg, Austin, Tokyo, Zurich, Krakow), we support large enterprises all around the world. Over the past year, we have been driving an ambitious phase in our journey under the impulse of our new shareholder Bridgepoint, aimed at propelling us to become the clear leader in our market and shine worldwide in our industry. We are looking for individuals who are excited to actively participate in this transformation. If these core values sound like you: "be bold, do amazing things" , "say what you mean, do what you say" , "one team, same mission" , "always be evolving" : apply now! *Team* The Senior Account Manager role will be responsible for renewing and expanding a portfolio of large existing customers. The role is equal parts relationship management, sales and client satisfaction. We believe that keeping our existing customers is just as important as acquiring new ones. This role will manage an assigned set of customers with a focus on staying organized to renew existing contracts, identify upsell and cross-sell opportunities to grow revenue in your portfolio, and expand the number of relationships within accounts to strengthen our partnership. You will partner closely with internal stakeholders (Customer Success, Customer Success Engineers, Marketing, Product Managers, Leadership) and external stakeholders (Communications, HR, IT, Operations) to drive the renewal and expansion motion. Your ability to clearly articulate our value proposition, remain organized to close renewals on-time, and collaborate with internal and external teams to support the expansion motion will be well rewarded. *Missions* Own the renewal and expansion process for enterprise and large enterprise accounts Collaborate with internal resources (Customer Success, Product Management, Leadership) to deliver business reviews and develop comprehensive 'win' strategies for renewals and expansion Discover customer needs, uncover concerns, and learn wider organizational initiatives through quarterly business reviews and proactive touch points Identify account upsell and cross-sell opportunities, strengthen customer champions, and align our platform to customer’s high priority business objectives Demonstrate account management and commercial negotiation strategies Drive renewal process and the creation of proposals Leverage Salesforce to maintain an accurate pipeline, Clari for forecasting and Planhat to define account strategic plans *Skills* Fluent in Swiss German Background in sales/account management with experience in running a full sales cycle with large enterprises Strong understanding of sales discovery framework Ability to identify pilots, build business cases, negotiate, and win pilot conversions Flexibility to work collaboratively within a team and independently when needed Excellent communication/presentation skills with the ability to build relationships Organizational and time-management skills Proactive and self-motivated with a positive attitude Strong sense of curiosity with a passion for learning and helping others Strong business acumen and ability to analyze data to address customer situations A minimum of 3+ years of closing experience in Sales or Account Management Bachelor’s degree Bonus points Experience selling into HR, IT, Operations, Communications Experience selling into frontline industries (Manufacturing, Retails, Construction) Experience with large enterprise customers and portfolios larger than $4 million Understanding of Challenger Customer Framework & Winning By Design principles Experience with Salesforce, Clari, Planhat, ZoomInfo, and Google Suite Working experience in Tech SaaS or high growth companies 💡 Why You’ll Love Working at LumApps We’re proud to offer a work environment where people feel supported, valued, and empowered. Here’s a peek at what we offer: 🏡 Competitive Salary 💆🏼‍♀️ Mental Health Days 🧘‍♀️ Mentoring and opportunities to grow and progress within your career path 🛡️ Health insurance 🎉 Afterworks, team celebrations & seasonal parties 💻 Equipment of your choice We aim to celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, identities, and experiences. Division Beekeeper by LumApps Locations Zurich Remote status Hybrid Zurich LumApps is... A company that has been growing for more than 10 years Nearly 400 Lumies worldwide More than 700 customers Offices in Austin, Paris, Lyon, Lille, Sophia-Antipolis, London, Tokyo, Hamburg and Barcelona Our greatest pride? Our talents come from a variety of backgrounds and are passionate about creating a unique, powerful solution that delivers the best possible employee experience. About LumApps LumApps is an Employee Experience Platform that helps organizations thrive in a digital environment by connecting and empowering employees with purpose and belonging.