Senior Account Manager

Role Overview Develop close working relationships with the Sopra Steria delivery team working within the Client to maximise business and to develop, lead and deliver the strategy for designated major client(s), working with other internal stakeholders to deliver the organisation-wide strategy. Individuals are accountable for influencing, managing and driving the strategy of a defined area of the business or for the development of policy in their area of expertise. They must possess a solid business understanding regarding the needs of their customers and how the ‘market’ is responding, changing and developing in their field of expertise. They have clear accountability for developing and implementing functional policies and procedures and would be expected to be advisors to senior managers in the business. Roles are focused on the year ahead, developing and delivering operating plans and/ or translating and advising on the local application of policy. Key Responsibilities To identify opportunities within assigned client(s) in order to meet the sales targets set. To ensure that other members of the client team are performing/delivering to required levels of the SLA and to manage/ coach other members of the client team as necessary. Ensure that client plans are set up, implemented and reviewed on a regular basis. To liaise with the contractor community within the client(s) to ensure effective delivery of service to the client and any competitive information is fed back to line management. To identify new areas within assigned client(s) as potential for generating business and growing the client. To take responsibility for the revenue/contract growth of agreed areas within the client(s) To identify and assist in developing propositions which will bring benefit to the customer and revenue growth for the organisation To ensure that all avenues of resourcing are explored in order to deliver the required skills to the client and to participate in contractor/ client negotiation to ensure placements/ extensions are secured. To lead the development, ownership, and delivery of the strategy for designated client(s), gaining the necessary buy-in from the Sector and other internal stakeholders. To actively participate in appropriate internal and external forums, sharing information, and contributing to the design and development of strategy and new service solutions. To initiate, develop and execute agreed and specific sales campaigns as part of the agreed sector/ client strategy To help design and execute Sopra Steria services, solutions and propositions for designated client(s) To manage the internal organisation to design, develop and execute sales propositions for designated client(s) To act as the single point of contact and to provide relationship ownership and continuity for the designated client(s) To own and develop long-term client relationships in designated client(s), in order to position Sopra Steria as a strategic partner To own and maintain the agreed contact matrix and calling plan for the designated client(s) To ensure high levels of client satisfaction and perception are achieved and maintained within designated client(s) To act as escalation point for client queries and ensure prompt resolution through the delivery organisation To provide client, market and competitor positioning information within designed client(s) in order to feed into future sales propositions and overall Sector strategy To establish and maintain strong communication channels between the delivery organisation, technology partners, Sector and Client.