Senior Account Manager

Who We Are 🏔Product: TLDR is the largest network of tech newsletters in the world, with over 7M subscribers covering everything from startups and software engineering to AI, cybersecurity, product, and more. Every issue is written by builders in tech. Both TLDR Crypto writers both work at Coinbase, TLDR Dev is written by engineers from DeepMind and Meta, TLDR AI is written by researchers from Anthropic and Adobe. That’s why TLDR is the best way to stay current on what truly matters in tech. 💪Team: Our 24-person full time team includes alumni of TikTok, Business Insider, Morning Brew, and other top media brands. 📈Traction: We doubled our revenue from 2024 to 2025 and are looking to double revenue again in 2026. We are supported by advertisers who want to reach tech’s decision makers, including AWS, Google Cloud, Anthropic, Slack, Notion, and GitHub. About the Role We’re looking for a strategic, revenue-minded Account Manager who can own post-sale client relationships across a book of 70+ active accounts. You’ll ensure flawless campaign delivery, deepen client partnerships, and identify new opportunities for growth. This role is a mix of relationship management, strategic consulting, and data-driven performance analysis. In this role, you will: Own post-sale client relationships, ensuring satisfaction, retention, and growth. Lead client onboarding, campaign management, and delivery in collaboration with Ad Ops. Proactively identify renewal and upsell opportunities across your account base. Analyze campaign performance, communicate insights, and deliver actionable recommendations. Partner closely with Sales, Ops, and Ad Ops to streamline handoffs and improve execution. Maintain accurate forecasting, pipeline, and account health data in HubSpot. Prioritize your book of business by potential, ensuring the right level of service across accounts. Surface process improvements and client insights to help shape TLDR’s product and sales strategy. What Success Looks Like 90%+ renewal rate across managed accounts. 120%+ net revenue retention (NRR) within 12 months. Consistent 10–20% quarterly upsell growth. 98%+ on-time, error-free campaign delivery. Clear, trusted forecasting and account reporting cadence. Strong collaboration with AEs and Ad Ops on key accounts. About You 3+ years of Account Management or Client Success experience in digital media, advertising, or newsletters . Proven track record of owning renewals, upsells, and revenue targets . Strong understanding of campaign metrics, reporting, and optimization. Proficient in CRM tools (HubSpot or equivalent) and revenue forecasting. Exceptional communication and relationship management skills. Comfortable managing a large, diverse book of business. Collaborative, organized, and confident working autonomously. A+ Skills: You’ve managed advertising or sponsorship campaigns end-to-end. You balance empathy with commercial instincts — both client-first and performance-driven. You thrive in high-growth, fast-moving environments with evolving processes. You think like a partner, not a vendor — and can speak the language of tech and media. You’re naturally curious, proactive, and driven to make things better. You’re Not a Fit If You… Haven’t worked in the media, advertising, or sponsorship space. Need highly prescriptive direction or prefer narrowly defined responsibilities. Don’t enjoy operating in ambiguity or startup environments. Lack familiarity with the tech/startup ecosystem. Why You'll Love It 🤑 Compensation : $145-163K OTE (75/25 split between base and commission) 🌎 Location : We’re a 100% remote company distributed across the US and Canada 🤝 Team Events : Annual team offsite. Tell us where we should go next! 🏝️ Time to Recharge : Flexible PTO. Most team members will enjoy 2-3 weeks off per year + holidays 🏥 Health Benefits : Comprehensive medical, dental and vision benefits with 100% paid option 📈 401(k) Plan : Empower 401(k) 🍼 Paid Parental Leave: 12 weeks paid leave for birthing and non-birthing parents 💻Home Office Stipend: We're on Macbook Air M4s. Get a new monitor, headset, and chair on us. 🔰 Learning & Development Stipend : We are a curious group that believes in learning. 💪 Autonomy and Agency : Contribute to the growth of one of the largest newsletters in the world. 📥 If you're ready to make a tremendous impact at a bootstrapped and profitable startup, please apply. Please let us know if you need any accommodation during any part of the interview process. Press and Publications Inc story on how TLDR was founded Pricing and demographic information in TLDR’s latest media kit