Senior Accounts Receivable Analyst

Step into the future with us at Merz Therapeutics, where our family roots meet a bold new vision. Together, we’re embarking on a transformative journey, blending time-honored traditions with exciting new products. As a private, family-owned company, we have the liberty and support to make decisions for ourselves, our customers and the patients we serve. We pride ourselves on building an inclusive culture where there is room to celebrate individual growth with the ability to contribute to a common good as a collaborative team. Our mission is grounded in a long-term view of making a difference for the common good, while growing together as a family. If you‘re looking to immerse yourself in a passionate team rooted in community, connection and camaraderie, then we’re looking for YOU! #IAmMerz Are you ready to galvanize a team around a culture of care, putting patients first to spark change? The Senior Accounts Receivable Analyst will provide administrative and operational support for the Therapeutics Accounts Receivable team to ensure accuracy and efficiency of duties. This role also incudes being the subject matter expert for Order-to-Cash processes. In addition to these primary operational tasks, the AR Analyst will support the AR customer master data process, collections, and the payment portal. Success in this role includes the ability to partner cross-functionally with superior customer service across the Therapeutics organization including field sales and internal business partners. Supports both US and Canadian Therapeutic Business. Essential Duties and Responsibilities of this Job Collections Analyze accounts that are past due. Work with the customer on resolution of past due balances. Resolution considers approaches that are beneficial to Merz, agreeable by the customer and adhere to Merz values and operating norms. Has ownership of collections of AR, process credit card payments, call ins, and monitors phone lines. Expertise in collections, cash application, deductions, disputes, and billing. Research Research questions from customers and internal teams. Research may include but is not limited to the following: customer payment discrepancies, payment portal errors, application of cash, customer contact information and credit worthiness of customers. Ability to analyze aging trends and identify root causes of delinquency. Support Credit Card Reconciliation Serve as payment portal resource for internal teams and customers. Provide responses for payment portal support inquiries. Work directly with the payment portal vendor to resolve issues. Perform daily processes to ensure the Merz Payment Portal reflects accurate information. Customer Master Data Support Create new customer account requests and customer account change requests in a timely manner. Organization and the ability to communicate clearly with the sales team and customers is important. Process Improvement and Project Support Approach all responsibilities with an eye for process improvement. Work with manager to implement improvements, and Support any special projects including automation initiatives such as ERP implementations. Creates and standardizes AR procedures and documentation. Supports automation and system enhancement projects. Drives improvements in collections, cash flow, and working capital. Assist the AR Manager in developing, documenting, and maintaining Standard Operating Procedures (SOPs) to ensure consistent, efficient, and compliant Accounts Receivable process. Act as a business leader and subject matter expert, driving process improvements and automation, developing KPI reporting, mentoring junior staff, leading projects, and managing executive-level customer escalations in Partnership with AR Manager. Data Validation and Processing Performs data validation and provides supporting documentation to ensure timely issuance of credit/debit memos. Analysis and Research Demonstrates strong analytical and problem-solving skills by assessing portfolio risk, identifying root causes of delinquency, developing recommendations to reduce DSO, and leading cross-functional issue resolution. Partners with AR Manager, Customer Solutions and Supply Chain to reconcile RMAs and issue credit memos for returned products. Reporting/Projects Provide reports as requested by manager and participation in projects as assigned by manager. Tracks and improves metrics such as: DSO (Days Sales Outstanding) CEI (Collection Effectiveness Index) Past Due Percentage Bad Debt Exposure Cash Forecast Accuracy Job Requirements Education & Certifications Bachelor degree in Finance or Accounting required Professional Experience 5-7 years of experience in collections/accounts receivable/general finance required 5-7 years of accounting experience preferred. ERP Systems integration experience in a leading and supporting role preferred. Experience in finance/accounting in the pharmaceutical, biotechnology, healthcare industry preferred. Knowledge, Skills & Abilities Strong analytical skills required Ability to research and evaluate data required Strong problem solving skills required ERP/SAP experience preferred, including experience supporting AR processes, system implementations, enhancements, testing, or post-go-live improvements Strong knowledge of Microsoft Office (especially Excel)