Senior Account Director
📍 Location: United Arab Emirates (UAE)
🏡 Work Arrangement: Hybrid / Remote
🕒 Employment Type: Full-time
🎯 Experience Level: Senior / Director
About the Role
We are looking for an experienced, commercially driven, and client-focused Senior Account Director to manage strategic client relationships and drive sustainable revenue growth.
The successful candidate will be responsible for developing key accounts, strengthening client partnerships, identifying new business opportunities, managing commercial performance, and ensuring high levels of client satisfaction.
This is a senior client-facing position suited to an experienced professional with strong relationship-management, negotiation, business-development, and leadership skills.
Key Responsibilities
- Manage and develop a portfolio of strategic and high-value client accounts.
- Build long-term relationships with key clients and senior decision-makers.
- Act as the primary senior point of contact for major accounts.
- Understand client business objectives, challenges, and commercial priorities.
- Develop and execute account strategies to increase revenue and client value.
- Identify opportunities for account growth, upselling, cross-selling, and new business.
- Prepare account plans, sales forecasts, proposals, and commercial presentations.
- Lead negotiations, commercial discussions, contracts, and renewals.
- Monitor account performance, revenue, profitability, and key commercial KPIs.
- Develop strong relationships with C-level executives and senior stakeholders.
- Coordinate with Sales, Marketing, Operations, Product, Finance, and other internal teams to deliver client requirements.
- Ensure projects, services, and deliverables meet agreed client expectations.
- Proactively identify and resolve client issues and commercial risks.
- Conduct regular business reviews with strategic clients.
- Track customer satisfaction, retention, renewal, and account-growth opportunities.
- Maintain accurate CRM records, account plans, forecasts, and pipeline information.
- Monitor market trends, competitor activity, and developments affecting key accounts.
- Develop strategic partnerships and commercial opportunities where appropriate.
- Support new-client acquisition and business-development initiatives.
- Mentor and support Account Managers and junior account team members.
- Establish effective account-management processes and best practices.
- Represent the company at client meetings, industry events, conferences, and business engagements.
- Provide regular reports and strategic account updates to senior management.
What We're Looking For
- Strong client relationship and account-management skills.
- Proven ability to manage complex and high-value accounts.
- Strong commercial and business-development mindset.
- Excellent negotiation and influencing skills.
- Strong understanding of sales pipelines, revenue growth, and account profitability.
- Excellent presentation and communication skills.
- Ability to communicate confidently with senior executives and decision-makers.
- Strong problem-solving and strategic-thinking capabilities.
- Excellent project and stakeholder-management skills.
- Ability to manage multiple priorities and deadlines.
- Strong leadership and team-development skills.
- Results-oriented, proactive, and commercially aware.
- Strong English communication skills.
- Arabic language skills are an advantage.
- UAE / GCC market experience is highly desirable.
Qualifications & Experience
- Bachelor's degree in Business Administration, Marketing, Sales, Communications, or a related field.
- Typically 7+ years of experience in account management, sales, business development, client services, or a related field.
- Previous experience as an Account Director, Senior Account Manager, Client Director, Business Development Director, or equivalent senior position is preferred.
- Proven track record of managing strategic accounts and achieving revenue-growth targets.
- Experience managing commercial negotiations, contracts, renewals, and client relationships.
- Experience working with enterprise, corporate, or high-value clients is an advantage.
- Experience managing or mentoring account-management teams is preferred.
- Strong CRM and reporting-system experience.
- UAE / GCC client and market experience is strongly preferred.
What We Offer
- Senior commercial and client-management opportunity in the UAE
- Hybrid / Remote working flexibility
- Competitive compensation package
- Performance-based career development opportunities
- Exposure to major clients and strategic business accounts
- Opportunity to build long-term executive-level client relationships
- Professional development and leadership opportunities
- Collaborative and international working environment
- Opportunity to contribute directly to revenue growth and business expansion
How to Apply
Interested candidates are invited to submit their CV, including their account-management experience, key accounts managed, revenue or sales achievements, business-development experience, client portfolio, team-management experience, industry background, and major professional achievements.
- We welcome applications from Senior Account Directors, Account Directors, Client Directors, Senior Account Managers, Strategic Account Managers, Business Development Directors, and experienced client-management professionals with a strong track record of building relationships and driving commercial growth.