Senior Advisor AI & Data

Senior Advisor AI & Data

• Role title : Senior Advisor AI & Data – AI Office
  
• Role Type : Temporary 11+ months opportunity
  
• Clerk Grade: 9/10 with Salary package includes a base salary range of $133,348 - $146,945 plus superannuation and annual leave loading.
  
• Location : Base location Sydney CBD - The Department of Customer Service offers flexible work arrangements across NSW
  

About you

• You are passionate about responsible AI and understand the critical role high-quality, well-governed data plays in AI success.
  
• You have strong technical expertise in data governance, data quality, and analytics, with experience applying emerging standards in real-world settings.
  
• You actively experiment with AI tools and agents to innovate, improve processes, and identify responsible data use practices.
• You’re confident advising technical and non-technical stakeholders across diverse workstreams, connecting data governance to policy, strategy, and organizational readiness.
  
• You are outcome-driven, collaborative, and thrive in fast-paced, evolving environments.
  

About the role

• As Senior Advisor AI & Data in the NSW GovAI office, you will design and manage trusted AI data assets that enable agencies and partners to build and assess responsible AI solutions. You’ll apply evolving data governance standards, experiment with AI tools, and advise on safe, scalable data use across all AI office workstreams.
  
  
• Your work ensures data used in AI is high-quality, secure, and fit-for-purpose - supporting NSW’s transition to AI-enabled government. You’ll bring a strong mix of analytical skills, technical expertise, and stakeholder engagement to help shape the future of AI through better data.

Your main responsibilities will include:

• AI Data Asset Development: Design, manage, and maintain high-value data assets that enable agencies and partners to build risk compliant solutions.
  
• Data Governance Leadership: Advise on and implement data governance frameworks that support responsible AI, aligned with emerging standards, ethical practices, and regulatory requirements.
  
• AI Experimentation and Innovation: Actively experiment with generative AI and AI agents to explore innovative use cases, assess risk, and inform responsible adoption.
  
• Cross-Stream Advisory: Provide expert advice to the AI office across all workstreams—supporting policy development, AI use guidance, organisational readiness, and scaling strategies.
• Data Quality and Integrity Oversight: Lead data cleaning, validation, and quality control activities to ensure accurate, secure, and compliant use of data in AI office solutions.
  
• Data Insight and Analysis: Analyse complex datasets to identify trends and opportunities, producing clear insights to inform AI strategies, standards, and agency support materials.
  
• Tooling and Reporting: Develop and implement data systems, templates, and dashboards to support transparency, performance tracking, and continuous improvement of the AI office.

Who we are

The NSW GovAI Office leads and coordinates the safe, responsible, and effective use of AI across government. It supports agencies to confidently adopt AI by providing guardrails, strategic advice, and capability support.

The team:

• Defines safe AI use boundaries through clear policies, standards, and compliance expectations.
  
• Identifies and publishes high-risk AI use cases and runs simulations to uncover hidden risks.
  
• Supports agencies to trial AI through labs and expert access, enabling practical adoption.
  
• Provides strategic advice on AI capabilities and transition planning to AI-enabled operations.
  
• Drives consistent, responsible adoption of AI technologies to improve service delivery while ensuring fairness, transparency, and safety for the people of NSW.

Benefits of working for DCS

• Accrued flexible leave
  
• Hybrid working options- flexibility to work from home and office
  
• Potential to work anywhere in NSW
  
• Generous leave entitlements including up to 14 weeks parental leave
  
• Access to health and well-being programs including Fitness Passport
  
• Competitive pay and conditions
  

Applying is easy! Launch your career to the next level by submitting your resume and a cover letter (cover letter maximum 1 page) outlining how you meet the skills and experience of this role. We will then get back in touch after the closing date with the next steps.

Salary Grade 09/10, with the base salary for this role starting at 133,348 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Sujatha Sankaran Kutty via Sujatha.Sankarankutty@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Thursday, 1st OCT 2026 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.

For more information, please visit

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Information on adjustments available for the recruitment process