Senior AJO Technical Consultant

Position Overview Blue Acorn iCi is seeking a Senior Adobe Journey Optimizer (AJO) Technical Consultant who is a specialized expert responsible for designing, implementing, and validating orchestrated B2B customer journeys that connect real-time data, decisioning logic, and content activation across channels and accounts. This role sits at the intersection of AJO B2B Edition, Adobe Experience Platform (AEP), Real-Time CDP B2B, identity resolution, account and lead modeling, segmentation, and cross-channel message orchestration—bringing complex enterprise B2B use cases to life through production-grade journey configuration. You will work closely with Enterprise Architects, AEP/RTCDP consultants, strategists, CJA consultants, and Adobe product teams to ensure that journeys are scalable, data-driven, compliant, and aligned to B2B business outcomes. Location: Hybrid - Highly Preferred in Dallas, TX - Onsite 2+ Days/Week Key Responsibilities AJO Journey Implementation Build and configure cross-channel B2B journeys, including triggers, events, decision nodes, rules, conditions, throttling, and waterfall logic Implement real-time, event-triggered workflows tied to person, account, opportunity, and buying-group attributes Configure message templates, content fragments, offers, and personalization elements across email, push, SMS, in-app, and webhook-driven custom channels Design and configure account-based journeys, including buying-group orchestration and multi-stakeholder engagement logic Validate journey paths, decisioning accuracy, and end-to-end orchestration performance under production load Data & Decisioning Integration Ensure AJO journey logic aligns with RTCDP B2B segments, AEP B2B datasets, and event schemas (XDM) Validate AEP event datasets used as AJO triggers Connect consent logic, suppression rules, do-not-contact lists, and B2B business constraints to journey decisioning Configure and validate Adobe Journey Optimizer Decisioning (offer decisioning), including offer libraries, eligibility rules, and ranking strategies Utilize AEP Query Service to test journeys, preview events, validate audience eligibility, and reconcile data discrepancies Cross-Channel Activation Configure email, push, SMS, in-app, and custom-channel actions with fallback and retry logic Maintain content-to-data alignment via metadata from AEM Assets Manage channel-level constraints including frequency caps, quiet hours, eligibility, and suppression rules Coordinate journey activation with existing marketing automation programs to avoid duplicate or conflicting communications Use Case Realization Translate B2B journey strategy and business requirements into technical designs and configuration specifications Build operational workflows connecting Events → Profiles → Accounts → Segments → Journeys → Messaging → Reporting Ensure journey activation supports downstream analytics in Customer Journey Analytics (CJA) Quality, Governance & Testing Conduct QA on journeys including triggers, identity matches, eligibility, fallback logic, and message rendering Validate consent and governance requirements including TCPA, CAN-SPAM, CASL, and GDPR compliance Identify and mitigate risks tied to latency, event volume, identity stitching, and profile completeness Document configurations, runbooks, deployment guides, and journey design specifications Collaboration & Delivery Partner closely with Enterprise Architects, RTCDP Consultants, AEP Consultants, CJA Consultants, and AT&T business stakeholders Provide hands-on support during sprints, UAT cycles, and production hypercare Facilitate workshops, stakeholder demos, and requirements sessions Required Skills & Experience Experience 7+ years of experience in MarTech, marketing automation, or customer experience platforms 3+ years of hands-on Adobe Journey Optimizer experience in production environments Experience delivering enterprise-scale, multi-channel journey orchestration solutions Prior consulting or client-facing delivery experience supporting Fortune 500 or large enterprise clients Platform Expertise Adobe Journey Optimizer (AJO) and AJO B2B Edition Adobe Experience Platform (AEP) and RTCDP B2B integration Customer Journey Analytics (CJA) AEM Assets and dynamic content dependencies Data & Technical Expertise Event-based trigger design and validation Decisioning rules, orchestration logic, and offer decisioning Identity mappings including ECIDs, CRM IDs, marketing automation IDs, and account-to-person resolution Consent and governance models including OneTrust or comparable CMPs AEP Query Service for audience testing and event validation End-to-end journey orchestration and QA Soft Skills Strong client-facing communication skills with the ability to translate technical concepts to business audiences Workshop facilitation and requirements gathering experience Ability to work independently in ambiguous environments Strong written documentation and organizational skills Preferred Qualifications / Education Adobe Certified Expert — Journey Optimizer Developer and/or Architect Adobe Certified Expert — AEP, RTCDP, or CJA Experience within telecom, financial services, or other regulated industries Familiarity with enterprise marketing automation platforms including Marketo Engage, Salesforce Marketing Cloud, Eloqua, HubSpot, or Braze Experience with JSON, REST APIs, webhooks, and Postman or similar API tooling Familiarity with Adobe Web SDK, DataStreams, and Edge Network Experience supporting enterprise-scale real-time activation environments (10M+ profiles) Experience with account-based marketing (ABM) platforms such as Demandbase or 6sense Bachelor’s degree in Computer Science, Information Systems, Marketing, or related field; equivalent experience considered The base salary range for this position is $135,000 – $185,000 annually. Actual compensation may vary depending on experience, qualifications, geographic location, and other job-related factors. About Blue Acorn iCi Blue Acorn iCi, a business unit of Infosys Nova Holdings, LLC, is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. We blend data, design, and technology to deliver connected commerce and content solutions that drive measurable results. Specializing in the Adobe Experience Cloud, we provide end-to-end services across commerce, content, analytics, and customer insights. Backed by Infosys, we’re growing fast—and we’re looking for exceptional talent to grow with us. Our teams work at the intersection of strategy and execution—solving complex challenges for industry leaders in healthcare, retail, manufacturing, and beyond. From large-scale digital transformation programs to platform implementations and ongoing optimization, we bring deep expertise and a collaborative mindset to every engagement. Why Join Us? Blue Acorn iCi is a place for curious thinkers, smart builders, and digital pioneers. We’re more than a consultancy—we’re a team of innovators helping the world’s top brands shape the future of digital. Here, you won’t just contribute to a project—you’ll drive meaningful outcomes, collaborate with cross-disciplinary teams, and grow your skills in a high-impact, high-growth environment. We believe great work starts with great people, and we’re committed to creating a culture where talent thrives, ideas spark change, and results speak for themselves. If you’re ready to push boundaries, deliver real value, and help shape the next generation of digital experiences—this is your place. ***For US based roles, candidates must have unrestricted authorization to work in the United States without the need for employer sponsorship now or in the future. Infosys Nova Holdings, LLC does not provide immigration or visa sponsorship for this position (including H4 EAD, H‑1B, OPT, CPT, TN, O‑1, E‑3, or J‑1 visas).*** Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more! Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability. Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice . Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: [email protected]. California applicants: Please click here for CCPA disclosures.