Senior Analyst, Customer Supply Chain Initiatives- Club & Wholesale

Your Opportunity as the Senior Analyst, Customer Supply Chain Initiatives- Club & Wholesale

In this role you will be encouraged to share your diverse thoughts and ideas to drive continuous supply chain improvement and will be empowered to bring those ideas to life. You will leverage your strong relationship management skills to partner with internal team members and customers to provide service excellence. You will have opportunity to “be the difference” and make a positive impact every day.

Location: Orrville, Corporate Offices

Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires.

In this role you will:

• Analyze Club & Wholesale customer EDI (Electronic Data Interchange) orders of finished goods daily for accurate items, pricing, ordering constraints and sourcing locations to maximize the Supply Chain efficiencies of both the customer and JMS.
• Review customer orders to resolve inventory availability issues at the Smucker DC (Distribution Center) and maximize order fill rates.
• Design, build, utilize and maintain daily reporting tools that allow team to efficiently process, appoint and track orders. Identify continuous improvement opportunities.
• Review and update vendor portal data daily to accurately reflect ship timing and quantities. Collaborate with the customer’s vendor team to ensure buying systems generate purchase orders as needed to fulfill demand and minimize lost sales.
• Foster a strong partnership with club and wholesale customers adhering to customer driven initiatives, while identifying process improvement opportunities to benefit both companies.
• Collaborate with cross-functional parties to successfully execute against key sales initiatives by monitoring order patterns to ensure correct production plan and product deployment across the Smucker distribution network.
• Work cross functionally to monitor the performance of third-party freight carriers and warehousing service providers to meet objectives.
• Support warehousing and transportation cost reductions by following order lead times, while maintaining customer order cycle time goals to minimize inventory.
• Help research and resolve shipment discrepancy claims using warehouse shipping and receiving documents to improve invoice accuracy and aid in invoice deduction resolution.
• Utilize customer Supply Chain scorecard information to monitor KPIs (Key Performance Indicators) and provide the root cause and corrective action when goals are not met.
• Manage a combination of daily responsibilities and special projects to support current business activities and needs.
• Research, validate and contest supply chain fees & fines
• Other tasks as required

What we are looking for:

Minimum Requirements:

• Bachelor’s degree
• At least 2 years of related business experience in logistics or supply chain
• Ability to thrive in a fast-paced environment with a proven track record of successful prioritization to focus on key value-added activities
• Strong leadership skills including interpersonal capabilities
• Ability to engage and influence, problem solving, and analytical expertise in managing complex business situations and achieving objectives
• Strong communication skills

Additional skills and experience that we think would make someone successful in this role:

• Consumer Packaged Goods industry experience

• Data visualization tool experience (i.e., Spotfire, Tableau)

#LI-JW1

#LI-Hybrid

The Right Place for You

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.

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We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, genetic information, age, national origin, disability status or protected veteran status.

Where Talent Thrives and Community Grows

We’re a community of passionate, talented professionals dedicated to creating food people and pets love—while supporting the communities in which we work and live. We value what makes each person unique, champion growth and development, and foster collaboration that fuels productivity and drives our shared success.

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What Makes Us Unique

At Smucker, we're passionate about creating a workplace where you truly belong. With a culture rooted in our Basic Beliefs and a competitive Total Rewards program, we aim to support every employee by meeting their physical, emotional, and financial needs.

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How We Hire

Our culture is sustained and brought to life every day by the people of Smucker and our hiring process is designed to identify the right candidate for every position at our company.

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Equal Opportunity Employer Statement

The J. M. Smucker Co. (the “Company”) is an Equal Opportunity Employer. No person will be discriminated against in hiring or in any other aspect of their employment on the basis of race, color, religion, sex (including pregnancy), age, national origin, ancestry, citizenship status, sexual orientation, gender identity or expression, transgender status, marital status, familial status, disability, genetic information, protected veteran/military status, or any other characteristic protected by applicable federal, state or local law.