Curinos empowers financial institutions to put customers at the center of every decision. Our AI-first platform transforms proprietary data, advanced analytics and deep financial services expertise into timely recommendations delivered right where teams work. The result: confident decisions, stronger customer relationships, and lasting, profitable growth.
Curinos operates under a remote/hybrid modality and has office locations in New York, Chicago, Boston, Toronto, and London. This role is open to remote/hybrid candidates based in the UK and able to travel as needed.
Job Description
This role is focused on our Small Business banking digital experience benchmarking product, which helps financial services clients understand how their digital platforms compare to peers and fintechs across a broad range of features and functionalities. Working with leading banks across the UK, you will evaluate banking experiences, identify trends, and provide strategic insight that helps senior leaders and digital product owners make informed business decisions about how they should transform their small business experiences and the investment priorities for digital development.
Leveraging Curinos' unique access to proprietary comprehensive experience data covering UK small business digital banking onboarding and servicing journeys, you will translate client business needs into insight and actionable recommendations that support client business performance and growth goals.
As a Senior Associate, you will be working with a portfolio of highly regarded financial services brands, develop deep knowledge of the small business banking market, and deliver experience benchmarking insights to senior stakeholders across the industry.
Responsibilities
Managing end-to-end delivery of benchmarking and research programs for leading financial services clients related to the proprietary data intelligence platform
Collecting, validating, and analyzing experience and qualitative data working with mystery shopping panelists and bank account experiences for ad hoc research programs
Utilizing proprietary benchmarking datasets to identify market trends, capability gaps, competitive dynamics, and key business drivers
Developing clear, data-driven recommendations and strategic insights tailored to individual client needs
Maintaining strong relationships with banking and financial services clients, supporting trusted advisor relationships and providing subject matter expertise
Supporting and delivering client presentations, executive reports, and strategic recommendations to senior stakeholders
Maintaining expertise in small business banking trends, customer behaviors, competitive developments, and regulatory changes
Building knowledge and understanding of wider digital banking developments and trends by collaborating with other subject matter experts and programs in the digital team
Collaborating with internal teams to enhance the proprietary benchmarking platform, methodologies, and client deliverables
Identifying opportunities to expand client relationships and deliver additional value through Curinos products and services
Developing a strong understanding of client business models, strategic priorities, and market challenges to provide meaningful consultative support
Supporting thought leadership initiatives and market insight development within the small business banking sector
Desired Skills & Expertise
Experience in market research, consulting, digital or user experience, customer insights, or a similar client-facing environment.
Experience conducting research involving small businesses and/or small business banking is strongly preferred.
Experience working in roles such as Senior Research Executive, Research Manager, Associate Director, Consultant, or similar positions is highly desirable.
Proven ability to gather, interpret, and analyze user experience or journey data and translate findings into clear business recommendations
Ability to flex between qualitative and quantitative data skills and research
Strong visual analytical skills with proficiency in Microsoft PowerPoint, with design skills as an advantage
Ability to manage multiple projects simultaneously while working independently and meeting strict deadlines.
Confident communicator and presenter providing recommendations to clients or senior stakeholders.
Experience in providing support for commercial growth in producing client briefs and proposals
Success in This Role
Successful candidates will have the opportunity to:
Work directly with major UK banking institutions and their Small Business Banking teams
Develop expertise in an area of strategic importance within financial services
Gain exposure to senior leaders and decision-makers across the banking industry
Move beyond traditional research delivery into a true advisory role
Build a long-term career within a growing, collaborative, and data-driven organization
Why work at Curinos?
Competitive benefits, including a range of Financial, Health and Lifestyle benefits to choose from
Flexible working options, including home working and flexible hours options, depending on role requirements
Unlimited annual leave, volunteering days and a day off for your birthday
Learning and development tools to support your career growth
Work alongside industry-leading Subject Matter Experts and specialist products
Regular social events and networking opportunities
Collaborative and supportive culture
Employee Assistance Program providing expert third-party support on wellbeing, relationships, legal and financial matters, along with access to counselling services
Clear career progression opportunities and a strong commitment to internal promotion
Applying
We know that sometimes the "perfect candidate" doesn't exist, and people can be discouraged from applying if they don't meet every requirement. If you're excited about this opportunity and believe your experience is relevant, we encourage you to apply. You could be exactly who we're looking for.
If you require adjustments to support your application, such as information in alternative formats, accessibility accommodations, or alternative interview arrangements, please contact us at
[email protected]
and we'll do everything we can to help.