Senior Application Consultant

NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to Work' with an 86 Employee Net Promoter Score. For more information, visit: NWN.ai.

The Senior Application Consutant is a customer-facing technical expert responsible for translating complex business challenges into practical, production-ready technology solutions. Working directly with customers, the role combines software engineering, systems integration, data engineering, and AI capabilities to design, build, deploy, and optimize solutions within real-world customer environments.

The role serves as a bridge between customer business stakeholders, sales and presales teams, solution architects, and engineering delivery teams, with an emphasis on hands-on technical execution, rapid prototyping, problem-solving, and measurable business outcomes.

Within an AI-focused Professional Services organization, the role helps customers operationalize AI, generative AI, and agentic AI solutions by integrating models, enterprise data, applications, infrastructure, security, and governance into their existing technology environments.

Responsibilities

• Conduct technical discovery with customer executives, business leaders, IT teams, and technical stakeholders.
• Assess customer environments, integration requirements, dependencies, and risks.
• Translate business objectives into technical architectures, solution designs, and implementation plans.
• Design and build prototypes, proofs of concept, minimum viable products, and production-ready applications.
• Develop integrations among AI models, enterprise applications, data sources, identity platforms, and business workflows.
• Implement RAG, AI agents, workflow automation, and other AI-enabled capabilities.
• Write secure, scalable, and maintainable code using appropriate testing, version control, and documentation practices.
• Integrate large language models, AI services, vector databases, and enterprise data platforms.
• Develop data-ingestion, transformation, retrieval, and orchestration pipelines.
• Implement AI guardrails, evaluation frameworks, observability, and human-in-the-loop controls.
• Address performance, privacy, reliability, security, governance, cost, and operational risks.
• Deploy solutions in cloud, hybrid, on-premises, and enterprise environments.
• Develop CI/CD pipelines, infrastructure-as-code, deployment automation, and monitoring.
• Troubleshoot issues involving applications, infrastructure, APIs, networking, data, and AI components.
• Create technical documentation, runbooks, and knowledge-transfer materials.
• Support customer presentations, technical proposals, statements of work, estimates, and resource plans.
• Identify opportunities for follow-on Professional Services, managed services, and customer expansion.
• Turn repeatable customer solutions into standardized service offerings.
• Share reusable code, reference architectures, implementation patterns, and field insights.
• Measure solution effectiveness and improve delivery speed, quality, and productivity.

People Management

• Proficiency in at least one programming language, such as Python, JavaScript/TypeScript, Java, or C#.
• Experience with REST APIs, authentication, data integration, databases, and distributed systems.
• Experience with AWS, Microsoft Azure, or Google Cloud.
• Technical architecture and systems-integration expertise.
• Rapid prototyping and iterative-development capabilities.
• Fluency in AI and cloud technologies, including sound judgment about appropriate AI use cases.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent customer-facing communication and relationship-building skills.
• Ability to work effectively in ambiguous environments with limited supervision.
• Strong ownership, adaptability, accountability, and knowledge-sharing skills.

Work Experience

• Five or more years of relevant experience in software engineering, solution engineering, systems integration, cloud engineering, or technical consulting.
• Demonstrated experience developing and deploying applications or integrations in enterprise environments.
• Willingness to travel to customer sites as required.

Education

Preferred Qualifications

• Experience implementing generative AI, LLM applications, RAG architectures, AI agents, or enterprise automation.
• Familiarity with LangChain, LlamaIndex, model APIs, vector databases, and agent-orchestration platforms.
• Experience with Docker, Kubernetes, Git, CI/CD, infrastructure-as-code, and automated testing.
• Knowledge of data engineering, event-driven architectures, and enterprise integration patterns.
• Familiarity with cybersecurity, identity and access management, data privacy, responsible AI, and AI governance.
• Experience with observability, application-performance monitoring, model evaluation, and AI cost optimization.
• Experience in technology consulting, systems integration, value-added reselling, or Professional Services.
• Relevant cloud, AI, software-development, or security certifications.

Remote: Job duties are performed from the employee’s home home or another approved remote location. Remote employees are expected to maintain productivity, communication, and availability during agreed-upon working hours, in alignment with company policies.

Requires Travel - Yes

At NWN, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees!

All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.

NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.