Senior Application Engineer - IT Monitoring

Salary: £65,000 - £70,000 Plus Excellent Benefits

Contract Type: TfL Permanent Contract

Position Type: Full Time

Location: Pier Walk, North Greenwich & hybrid working

UK Sponsorship not available for this role

Advert closes: Monday 19th October 2026 at 23.59

Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.

About the Team

The Monitoring team serves as the eyes and ears of the business through its proactive monitoring of business services and ensuring they are in their desired state.

The team delivers its monitoring capabilities using various monitoring tools:

Dynatrace is the primary monitoring tool, and it is used for monitoring across the different layers of a business service. From infrastructure layer up to the end user layer. Dynatrace also serves as the integration point for all other monitoring tools and ITSM tool.

SCOM is used for application and service level monitoring.

Azure Monitor and Cloud Watch is used to deliver cloud-based monitoring.

We deliver an end-to-end service monitoring across the estate by working closely with our stakeholders from initial requirement gathering through to fulfilment.

We also provide service request automation to the business using System Centre Orchestrator. This service helps TfL as a business make significant cost savings, standardize, and improves quality of service offered by the Service Request Management team.

About the Role:

With over 300 business services that requires monitoring, you as a senior application engineer (Monitoring) will be responsible for the lifecycle management of business services monitoring primarily using Dynatrace observability tool. This involves creating, updating, reviewing, and decommissioning of monitoring for business services. You will be responsible for helping the project team and service performance managers scope out monitoring requirements for inflight business services. You will also work with third party supplier ensuring that their solutions are meeting the business needs. You will also be involved in delivering Enterprise Monitoring service performance review with the stakeholder.

As a senior application engineer within the Enterprise Tools & Automation team, you will be providing operational support for the System Center Orchestrator platform used for the automation of service request across the business. You will be involved in the development, testing, deployment, and operational support of automation runbooks.

About you

We are looking for someone with expert knowledge in the following areas of technologies:

• Dynatrace monitoring solution. Skills spread across different personas. Administrator, Developer, and Operator.
• Cloud platforms, including their features and capabilities with providers such as Azure and AWS. With special focus on monitoring capabilities like AppInsight, Azure monitor, Log Analytics and Cloud watch
• Enterprise Operating Systems and Databases (e.g., Windows Server, Linux Servers, SQL Server)
• System Centre Orchestrator administrations and runbooks development as well as operational support.

It would be advantageous that you can also demonstrate knowledge of the following:

• Virtualisation platforms (VMware)
• Project management tools and techniques
• Azure DevOps
• ITSM tool (Remedy) operations and integration using API.
• The ideal candidate would also be educated to degree level or possess relevant professional experience.

In Addition to Being Skilled In

• Strong infrastructure engineer skills in supporting technology components across software, infrastructure, and networks.
• Strong scripting skills in PowerShell, JavaScript, and bash
• Ability to take a loose set of requirements and build a high-level architecture using common standards. Refining the architecture as more information is discovered, decisions identified, and choices are made.
• Ability to communicate effectively, both orally and in writing, with people within a broad group of stakeholders including project managers, business analysts, developers, engineers, and testers.
• Ability to work independently and as part of a team.
• Delivery focused with the ability to effectively prioritise tasks in a high-pressure environment to drive activities forward and meet demanding deadlines.

Excellent Benefits include:

• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
• 30 days annual leave plus public and bank holidays
• TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
• Private healthcare discounted scheme (optional)
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers
• Discounted Eurostar travel and much more!

Additional Information
Please apply supplying your CV preferably in “.docx” format. This document should be A4, in Arial 12 font, and a maximum of 2 pages per document.

If you are shortlisted you may be invited to take part in a Video interview. We endeavour to give candidates as much notice as possible however some interviews/ assessments will be organised at short notice and will require a degree of flexibility. We reserve the right to close the application window early if we receive a high volume of suitable applications.

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion and aim to reflect the diverse communities we serve. We believe that a diverse workforce enables us to deliver better services and outcomes. Our goal is to make our recruitment as inclusive as possible. As a Disability Confident Leader, we actively encourage applications from disabled people. As part of the Disability Confident scheme, we aim to offer an assessment or interview to candidates who apply via the scheme where the minimum essential criteria for skills, knowledge and experience has been met. In some circumstances, it may not be practical to offer an interview or assessment to every candidate who applies through the scheme and meet the minimum essential criteria; in these situations, we select candidates who best meet the minimum criteria for the job rather than interviewing all who meet them.

Across all recruitment activity, we recognise that selection methods may vary depending on the nature and scale of the campaign and will be applied fairly, consistently and proportionately in line with our Disability Confident commitments.  

Many of our staff work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We'll see what we can do.

We understand a confidence gap can get in the way of meeting spectacular candidates. So please don’t hesitate to apply if you think you have what it takes even if you feel you don’t meet all the criteria. We’d love to hear from you.

At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter (https://tfl.gov.uk/corporate/careers/our-vetting-process) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application but we’ll always treat you with transparency, respect and clear communication throughout.