Senior Associate - Compliance

User will be involved in processing producer/Adjuster licensing transactions under limited supervision, performs technical insurance duties which requires special knowledge and/or analytical frame of mind. Regularly exercises independent judgement in interpreting procedures and state regulations. Resolves problems of varying scope and complexity on own initiative

Develop an understanding of Insurance – Property & Casualty producer with an emphasis on licensing elements and requirements Coordinates with a sales / producers and ensures that producers remain licensed in accordance with the client and state regulations and procedure Translates and interprets state regulations and informs producers of licensing requirements Establishes and maintains files/database reflecting licensing status Ensures accuracy of work and reconciles various problems/discrepancies with full responsibility for resolution Provides internal and external customer service regarding inquires and providing information Offers recommendation to enhance systems applications, work flow and/or operating procedures Clear current outstanding items considering procedures and flows documented in Desktop Procedures (DTPs) Interact with dedicated client resources through e-mails on process related matters Ensure that assigned targets in accordance with SLA metrics are met Ensure that quality of transactions is in compliance with predefined parameters laid down by SLA metrics Provide relevant process reports on a timely basis Ensure adherence to established attendance schedules i.e. per predefined rosters Ensure adherence to company policies and procedures

Bachelor's/Master's in any stream 2-5 years