Senior Associate Supply Chain

Responsibilities:

• Support DPT SalesForce case completion for ERP systems in area of OTC & PTS such as ERP,EDI, reporting tools & systems. This includes daily operations support, business user access management & training, troubleshooting , deviation support.
• Support execution of Global Supply Chain Digital (ERP;EDI..etc.) project portfolio.
• Contribute monthly departmental performance KPIs.
• Ownership of “sales views” master data maintenance in ERP system.
• Contribute to Product launch assessment for Sales area data from ERP system point of view.
• Process Improvement & Projects.
• Coordinate the progress tracking on Global SC project portfolio.
• Support process improvement initiatives and projects as Business Owner or Tester, including business requirement gathering and sign-off, execution of user acceptance test and approvals for system changes and related documentation.
• Ownership of Business Changes (CCMS) for minor enhancements.
• Ownership of departmental SOPs, WI and GDE.
• Contribute as SME to business case & project charter from initiation till approval for ERP Enhancements.
• Leads and/or participates in departmental and multi departmental /cross-functional initiatives leading to the improvement of supply chain and/or related enterprise-wide programs.
• Contribute to enhance department documentation and training according to changing environments (e.g. SOP’s, Training Materials).
• Act as Subject Matter Experts for PTS & OTC area to represent Global Supply Chain towards different organizations of company such as IS, Compliance, Quality etc.

Qualifications

The knowledge and skills necessary to perform the duties of this position are typically acquired through the following combination of education, experience and knowledge or the equivalent.

Minimum Requirements

• Bachelor’s degree or equivalent in logistics, economics or information technology.
• Typically, 3 or more years experience in the international supply chain (OTC, PTS) preferably in the pharmaceutical industry.
• Excellence in working with MS Office and experience with ERP systems preferably SAP.
• Solid understanding and knowledge of SAP OTC and PTS along with the related business processes.
• Working experience in cross cultural environment.
• Solid end-to-end supply chain understanding (manufacturer to end-user) and well versed on digital supply chain and EDI communication knowledge.
• Solid experience in project management/business ownership across departments and geographies.
• Strong analytical skills and ability to distill insights.
• Independent self-starter, able to work autonomously, under pressure and in teams.
• Result focused and proven ability to deliver results.
• Problem solver, high sense of responsibility, drive for excellence, eager to optimize.
• Strong communication and presentation skills (verbal & written).
• Ability to communicate at various levels.
• Fluent in English, both in verbal and written communication.

Preferred Requirements

• Basic knowledge / work experience in latest technologies (such as SAP,SF, RPA…).
• Working experience in Agile/PMP/PMI/Prince2 methodologies.
• SAP OTC/PTS Trainer.
• UAT tester, Business process ownership, Change Control assessments/management.
• Knowledge of Operational Excellence tools, Six Sigma, LEAN principles.
• Knowledgeable of and familiar with good distribution practices.
• Good technical writing skills.
• APICS, SCOR certification.

Competencies

• Process Management & Technical Expertise:
• Applies a solid understanding of end-to-end Order-to-Cash (OTC) processes, , root cause analytics, and technical knowledge to solve issues , optimize operational workflows and able to provide SAP/EDI training, ensuring compliance through the creation and management of Standard Operating Procedures (SOPs).
• Communication & Stakeholder Management:
• Demonstrates effective communication skills by delivering clear feedback on issue resolution aligned with Amgen values, offering training, and building strong relationships with internal and external stakeholders to facilitate collaboration and ensure alignment on digital related process improvements and system changes.
• Project, Enhancement and Change Management:
• As Business Owner, Tester or SME supports and leads departmental and cross departmental projects, enhancements and operational excellence initiatives by applying actively utilizing project management principles/skills and effectively manages change initiatives, ensuring smooth implementation of new processes and technologies while fostering team adaptation.
• Problem Solving & Accountability:
• As Business Owner actively identifies operational issues and provides timely practical and feasible solutions using relevant data and with applicable details to ensure accountability for meeting deadlines and achieving key operational deliverables.

Additional Information

Role Context and Practical DetailsTechnical Focus and Key Responsibilities:

• The team manages a Salesforce-based case management system connected to SAP, supporting customer service operations and order entry.
• The role focuses on application support, system monitoring, troubleshooting, testing and continuous improvement to ensure the system meets business requirements and operates efficiently.
• The team is actively testing new applications and integrating AI features into the case management system. An interest in digital innovation and emerging technologies is therefore an advantage.
• The candidate should be able to bridge the gap between technical teams and business stakeholders by translating technical requirements into practical business solutions.
• Although the role does not involve direct customer contact, a strong customer-oriented mindset is essential to ensure the systems support an efficient process and a positive customer experience.

Candidate Profile:

• Strong technical skills combined with solid business understanding and a proactive, solution-oriented mindset.
• The ability to work effectively with different stakeholders and translate business needs into technical improvements.
• A forward-thinking attitude, with an interest in testing, innovation and continuous improvement.

Contract and Working Arrangements:

• Contract duration: One-year temporary assignment to cover maternity leave. An extension is currently not anticipated.
• Working arrangement: Hybrid, with one to two days per week in the office and the remaining days working remotely. A reliable internet connection is required, preferably with the option of a wired connection.
• Working hours: 40 hours per week.