Senior Associate - Tech Operations Engineering

The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.

Bachelor’s Degree or equivalent in computer science, computer science engineering or related technical experience. 6 + years of varied experience in software engineering.

• Experience with identifying application/infrastructure risks and mitigation strategy and the ability to work with a team to ensure risks are mitigated.

• Experience with debugging techniques for root cause analysis of issues.

• Experience working with monitoring tools - application performance monitoring, AIOps or an equivalent tool to improve overall efficiency.

• ITIL solid understanding: Event, Incident, Release, Problem and Knowledge Management.

• Experience in one or more of the following: programming languages, networking, Linux/Windows, mainframe, middleware, databases, cloud.

• Proficient verbal and written communication skills.

• Soft skills – analytical thinking, curiosity, continuous learning and improvement attitude

• Performance troubleshooting and tuning, experience implementing high availability solutions like Always on, Clustering, Mirroring etc.

• DevOps knowledge for highly available IT infrastructure

• Building live production APIs and services.

• Experience with automation development.

• Familiar with Agile or other rapid application development methods.

• Hands-on expertise with application design, software development and automated testing.

• Experience in technology for the banking and payments industries