Senior Billing Manager

appflame — a Ukrainian IT company building world-class products: Hily, Taimi, AdConnect, Mailkeeper, and more. Who we are today: 7 years on the market, 500+ employees, offices in Kyiv, London, and Limassol, plus a coworking space in Warsaw. In 2025, appflame ranked 5th among Ukraine's 50 best employers according to Forbes and won in the "Place for Growth" category. Our apps Hily and Taimi are among the Top 5 dating apps in the U.S ., with over 70 million users. AdConnect and Mailkeeper build and scale our own B2B and B2C solutions. Our mission: Flame up the world with Ukrainian products. Our goals: Reach the top 5 product companies in the world. Become a unicorn — and turn Ukraine into a country where unicorns are born and thrive. We're looking for daring, ambitious, and "a little crazy" people — those who love building real products and dream of launching cool startups. You have the ambition; we have the conditions to make it happen. Your project: Hily. It is a dating app that allows users to be truly themselves and enjoy dating as they are. On Hily, users become part of a community where people find genuine connections and meaningful relationships. The app ranks among the Top 5 dating apps in the U.S. by downloads, competing with market leaders such as Tinder and Bumble. Hily today: 40M users, 1.5B likes sent, 50M+ matches annually. You will: Build and optimize payment routing across PSPs/MIDs and test scenarios (fallback, cascading, smart routing) across main products. Raise approval rate across all geos and products, and scale billing to handle new volume. Find LTV growth points through billing: billing models, retry logic, pricing, etc. Analyze cohorts and the impact of billing on retention. Launch and manage MIDs, and build the legal entity structure for different products and geos. Work with descriptors, MCC, and risk profiles, and manage relationships with providers, acquirers, and banks. Connect billing to new products and funnels, and quickly spin up new MIDs to support scaling. Set up payments for different business models (subscription/one-off/hybrid). Control key metrics (approval rate, chargeback rate, refund rate, VAMP/fraud indicators) and build an alerting system. Reduce chargebacks and fraud without losing revenue. Run billing projects end-to-end and sync with marketing, product, and finance. Prioritize the work that delivers business results. We'll have a match if you: Have 3+ years in a similar role in a subscription business. Bring hands-on experience with payment systems and payment orchestration platforms. Have a solid understanding of subscription economics and how to work with LTV. Have experience with MIDs, billing models, and antifraud. Bring strong billing analytics: metrics, cohorts, and impact on LTV / retention, plus full-cycle chargeback and dispute management experience (alerts, reason codes, scheme programs). Apply data-driven decision-making and can balance revenue growth against risk. Have high ownership and proactivity — you see opportunities and act, you don't wait for tasks. Have English at Upper-Intermediate or higher. Will be an advantage: Hands-on rule-setting in antifraud tools. Knowledge of card-scheme dispute programs (Visa VDMP/VFMP, Mastercard ECM). Comfort with BI tools (Tableau, Superset, Looker) and writing technical requirements for developers. Experience running A/B tests. Effective use of AI tools in day-to-day work. What we offer: Work: Remote-first setup, modern offices with activities, and all the equipment you need, plus compensation to set up your remote workplace. Growth: Fair pay with regular reviews; after probation, compensation for education and English courses, Online Speaking Club, online library, and course access. Health & time off: Medical insurance coverage, psychologist consultations, unlimited paid sick days, and 31 paid vacation days/year (incl. public holidays). Team: Corporate events, team-building activities, and paid participation in sports competitions. Why appflame? Build Ukrainian products that compete with the best players on the global market. Bring your own ideas to life instead of being a cog in the system. Direct contact with Snapchat, Facebook, Google, and Apple, and access to their best practices. Work with a global market and a massive audience. A team of like-minded people focused on results. Well-established processes and real opportunities to grow within the company. Transparent evaluation based on personal performance indicators. Join our team — it's going to be hotter than you can imagine. We are against all types of discrimination, bullying, and stereotypes. We provide equal employment opportunities regardless of race, skin color, religion, gender, sexual orientation, gender identity, age, marital status, health status or any other characteristics.