Senior Business Analyst

Senior Business Analyst Apply Customer Description: The end-client is a well-established company operating in the financial services sector. Project Description: The project focuses on identifying and implementing high-impact AI use cases within existing business processes and customer journeys. Hard Skills / Must Have: • 5+ years of experience as a Business Analyst. • Proven experience in gathering, analysing, and documenting business requirements for complex digital products and solutions. • Strong understanding of BPMN, UML, or similar business process modeling methodologies. • Experience analyzing, documenting, and optimizing business processes to identify automation opportunities. • Experience creating use cases and user stories, as well as performing gap analysis. • Experience defining requirements for AI solutions aligned with existing business processes and user journeys. • Ability to define User Acceptance Testing (UAT) criteria and participate in the validation of AI solutions. • Strong communication skills • Experience collaborating with cross-functional teams and managing stakeholder expectations. Hard Skills / Nice to Have (Optional): • Experience working in a regulated industry. Responsibilities: • Collaborate with business units to identify, prioritize, and define high-impact AI use cases. • Translate complex business problems into detailed functional requirements and user stories. • Analyse end-to-end business processes, identify inefficiencies, and propose opportunities for automation and optimization. • Facilitate workshops, discovery sessions, and collaborative design activities involving business and technical stakeholders. • Define objective user acceptance criteria and validate that delivered AI solutions meet agreed performance targets. • Conduct gap analyses to ensure new AI capabilities align with existing customer-facing channels and business processes. 👍 English: upper-intermediate 🌍 Location: 📩 Ready to Join? We look forward to receiving your application and welcoming you to our team! Locations Armenia Remote status Fully Remote About Bonapolia For job seekers, BONAPOLIA offers a gateway to exciting career prospects and the chance to thrive in a fulfilling work environment. We believe that the right job can transform lives, and we are committed to making that happen for you.