Senior Business Analyst

Wolters Kluwer is seeking an experienced Senior Business Analyst - SAP Integration to lead the analysis and delivery of complex integrations across the enterprise application landscape. The role has a strong focus on Order-to-Cash (O2C), Procure-to-Pay (P2P), integration with SAP Finance (FI), and the interfaces connecting SAP with other business-critical platforms in a dynamic, international environment.

This role is critical to the company's transformation journey and its ability to evolve in response to business needs. Working closely with Business Partners, Business Owners, system owners, architects, technical teams, and external system integrators, the Senior Business Analyst translates business needs into high-quality functional and integration requirements, owns the delivery of projects and enhancements within the assigned SAP Integration area, and helps ensure that internal teams and vendors achieve the agreed business and operational outcomes.

Essential Duties & Responsibilities

The Senior Business Analyst - SAP Integration:

· Collaborates closely with Business Owners to understand the business roadmap and translate business ideas into clear, detailed, and testable business, functional, and integration requirements.

· Leads business analysis activities for end-to-end Order-to-Cash processes and their integration with SAP FI, including billing, invoicing, customer master data, credit management, revenue-related processes, and financial postings.

· Applies deep knowledge of current systems, interfaces, and capabilities to define feasible, value-driven solutions, and works with functional and technical teams to support successful implementation.

· Uses business-process experience and system knowledge to analyze complex processes and identify coherent improvements that deliver benefits across the end-to-end value chain.

· Leads requirements, process-design, and solution-review sessions across O2C, P2P, FI integration, and connected enterprise applications.

· Owns the business analysis of interfaces and end-to-end data flows between SAP and non-SAP applications, covering source and target systems, mappings, transformations, orchestration, security, error handling, monitoring, reconciliation, and operational support requirements.

· Acts as the primary business-analysis point of contact for SAP integrations and associated end-to-end processes, coordinating business, functional, architecture, middleware, application, security, infrastructure, and vendor teams.

· Works with architects, SAP specialists, middleware teams, and external system integrators to assess cross-system impacts, define appropriate integration patterns, and ensure coherent changes across the application landscape.

· Reviews and challenges functional and technical specifications, interface designs, mappings, estimates, delivery plans, and supporting documentation produced by internal teams and external vendors, confirming alignment with business, architecture, security, supportability, and operational requirements.

· Coordinates external system integrators and technology vendors throughout the delivery lifecycle, setting clear expectations for scope, deliverables, quality, milestones, dependencies, risks, and acceptance criteria, and following up on actions through to closure.

· Provides end-to-end oversight of project execution, including planning, requirements, design, build, testing, deployment readiness, cutover, hypercare, and transition to support, proactively managing dependencies, risks, issues, decisions, and escalations throughout the delivery lifecycle.

· Owns the successful delivery of projects and enhancements within the assigned SAP Integration area, coordinating business stakeholders, internal technology teams, middleware specialists, and external system integrators to deliver agreed scope, timelines, quality, and business outcomes.

· Drives troubleshooting and root-cause analysis for complex integration issues, ensuring clear ownership, timely escalation, corrective actions, and sustainable resolution across internal teams and external delivery partners.

· Identifies and promotes relevant technologies, integration practices, and incremental improvements that create measurable business value.

· Supports transformation initiatives, system migrations, upgrades, and integration projects from discovery and design through build, testing, deployment, hypercare, and transition to operations, coordinating dependencies across internal teams and system integrators.

· Produces high-quality project deliverables independently and within agreed timelines, including process maps, requirements, user stories, acceptance criteria, interface requirements, and test scenarios.

· Facilitates backlog-refinement sessions, workshops, design reviews, and effective cross-functional meetings with business and technology stakeholders.

· Communicates business value, solution outcomes, risks, dependencies, and recommendations clearly through structured presentations and stakeholder sessions.

Job Qualifications

Education

Bachelor's degree in Computer Science, Information Systems, Engineering, Business Administration, or a related field.

Preferred Certifications

Relevant certification in business analysis, SAP, enterprise integration, IT service management, or Agile delivery is an advantage, for example IIBA CBAP/CCBA, PMI-PBA, SAP certification, ITIL, or Agile/Scrum certification.

Required Experience and Skills

Seven or more years of broad Information Technology experience, including:

· At least five years of experience as a Business Analyst in SAP-centric enterprise environments, supporting complex business processes and cross-system integrations.

· Strong functional knowledge of the end-to-end Order-to-Cash process and its integration with SAP Finance (FI).

· Good understanding of end-to-end Procure-to-Pay processes and their dependencies across the enterprise landscape.

· Detailed knowledge of enterprise middleware and integration architectures used to connect SAP with other systems in the application landscape.

· Practical experience with SAP integration technologies and concepts such as SAP PI/PO, SAP Integration Suite or Cloud Integration on SAP BTP, IDocs, BAPIs, RFCs, APIs, web services, event-driven messaging, and file-based integrations.

· Experience with one or more enterprise middleware platforms, such as SAP PI/PO, SAP Integration Suite, MuleSoft, Boomi, or equivalent technologies.

· Ability to analyze end-to-end data flows, interface mappings, orchestration, error handling, monitoring, and integration dependencies across SAP and non-SAP applications.

· Ability to support troubleshooting and root-cause analysis of integration failures in coordination with functional, middleware, infrastructure, security, and application teams.

· Ability to provide end-to-end governance of integration delivery, ensuring traceability from business requirements through interface design, build, testing, deployment, monitoring, and transition to support.

· Proven experience managing or coordinating external system integrators and technology vendors, including statement-of-work and deliverable reviews, estimation challenge, milestone tracking, quality assurance, risk and issue management, escalation, and formal acceptance of outputs.

· Strong knowledge of delivery governance, project planning, dependency management, risk and issue management, testing coordination, deployment readiness, cutover, hypercare, and transition to operational support.

· Proven experience leading the delivery of enterprise application and SAP integration projects, coordinating cross-functional teams and external vendors to achieve committed scope, schedule, quality, and business outcomes.

· Strong experience documenting business, functional, non-functional, and integration requirements, including user stories, acceptance criteria, process flows, interface requirements, and data mappings.

· Strong experience leading and facilitating workshops, backlog-refinement sessions, and design reviews with business and delivery teams.

· Experience in data analysis, data verification, testing support, and structured problem-solving.

· Solid knowledge of change processes, delivery best practices, and project lifecycle methodologies, including Agile and hybrid delivery models.

· Excellent listening, presentation, facilitation, and interpersonal skills, with strong attention to detail.

· Ability to manage and prioritize multiple tasks in a fast-paced, international, and cross-functional environment.

· Excellent verbal and written communication skills, including the ability to present complex topics to senior management and cross-functional teams.

· Fluency in Italian and English.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Be the Difference

If making a difference matters to you, then you matter to us.

Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day.

We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.

You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.

About Wolters Kluwer

Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. ​

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Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. ​

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We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. ​

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We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. ​

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With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes.​

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For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook.

Tips & Tricks - Resumes

Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume.

Building Diverse Teams

As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work.

We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion.

This principle is ingrained in our company values and articulated in our Code of Business Ethics.

Our Global Well-being Program

At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.​

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Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. ​

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More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women.

Equal Opportunity Employer

To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions.

All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.

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