Senior Business Analyst - Applied AI and Innovation

Job Title: Senior Business Analyst - Applied AI and Innovation Location: Remote - UK based Salary: £65,000-£80,000 DOE Job Type: Permanent - Full Time Do you want to own the business foundations that turn AI ambition into measurable outcomes? Can you move confidently between frontline teams, senior leaders and external customers - asking the questions that uncover what really matters? Are you the person who creates clarity, takes accountability and keeps valuable change moving through to adoption? If you want visible ownership in a new, board-backed AI practice, this could be your next move. The Role As one of the first hires into TIEVA's AI Practice: Applied AI and Innovation, you will own the business analysis that turns promising ideas into trusted, measurable outcomes. You will work across TIEVA and selected external customer initiatives, leading discovery from the first question through requirements, adoption and value realisation. This is a Senior Business Analyst role first - not a coding role and not a sales role. Partnering closely with the Principal Architect and our growing AI team, you will own the why, what and measures of success. You will make sure we solve the right problem, use reliable data and build something people can confidently use. What you'll own Lead discovery workshops and map end-to-end customer journeys, current-state processes and practical future states. Turn needs into prioritised use cases, costed business cases, clear requirements, acceptance criteria and measurable outcomes. Establish data ownership, quality criteria and integration needs before delivery begins. Drive change and adoption with internal teams and customer stakeholders, using feedback to improve what we deliver. Own the use-case register, surface risks early and report progress, value and learning to senior leaders. Your first-year impact A transparent, scored pipeline of opportunities with investment-ready business cases. At least one internal and one external customer initiative moved from discovery into measurable use. Reusable process, data and adoption foundations that make the next initiative faster and safer. The Candidate What you'll bring 5+ years' business analysis experience and a track record of delivering complex transformation work. Strong process and customer-journey mapping, with the judgement to find root causes rather than document symptoms. Experience building business cases, shaping testable requirements and working confidently with data quality, ownership and integration. The credibility to work with operational teams, senior leaders and external customers - listening well, challenging constructively and creating shared clarity. A self-directed, accountable approach: you see what needs doing, create momentum and follow through on outcomes. Clear communication without jargon, backed by concise, reusable analysis that both business and technical teams can act on. Useful, but not essential Experience in an MSP or IT services environment, or on automation, workflow, integration or adoption programmes. A recognised BA or change qualification such as BCS, IIBA, Prosci or APMG. Curiosity about AI and responsible automation. You do not need to arrive as an AI expert - we will invest in your fluency through training and hands-on work. What you’ll get in return As an Investors In People Platinum organisation, we pride ourselves on providing the highest quality experience for our people. Financial Life Insurance Pension £1,000 refer a friend bonus Profit share bonus scheme (non-sales, subject to T&C’s) Will writing contribution Long Service Awards (financial and time rewards) Electric Car Scheme (salary sacrifice) Cycle to Work Scheme (salary sacrifice) Buying holidays (salary sacrifice) IT Equipment Purchase / Loan Scheme Financial Wellbeing Tool Pension Surgery (consultation with a financial advisor) Discount scheme (retail, experience days, gym membership, etc.) Travel and accommodation reward scheme (Navan Platform) Health and Wellbeing Private Medical Insurance – includes optical and dental Employee Assistance Programme -for you and your family (Counselling, legal advice, career coaching, financial support) Digital GP Wisdom Wellbeing Platform AVIVA Wellbeing Platform Gym membership contribution Gym time Free onsite yoga (TIEVA North office only) Free eye tests Flu vaccinations Fruit basket Mental Health First Aiders Time off Holidays – above statutory increasing with service, plus 8 bank holidays Birthday benefit -Have your birthday off on us! Enhanced Maternity Pay Enhanced Paternity Pay Enhanced Adoption Pay Compassionate Leave Jury Duty top up pay Funeral Leave Volunteering Days Supporting your development Comprehensive onboarding plan Funded training and accreditations Monthly 121’s Annual performance reviews Professional Development Plans Various internal training opportunities Access to our Learning and Development Specialist Perks Welcome goodie bag Company apparel Free staff parties Incentives, competitions and prizes including trips Staff awards Opportunity to join various teams, e.g. Culture Team, EDI Team, ESG Team Free parking at either office location High quality well-equipped offices – Table football, pinball, pool table, shuffleboard, air hockey, games consoles, darts, multi-faith room, bar, outdoor eating area (subject to location). Why choose TIEVA? We're not your average technology company. We put people and customers at the centre of what we do. A career at TIEVA gives you the opportunity to shape your future, with the tools, trust and support to do work you are proud of. Further, faster - We know it’s important for you to keep moving forward, that’s why you’ll have the very best training opportunities. We invest heavily in our teams, culture, environment, and values which is reflected in us holding an Investors in People Platinum Standard accreditation and by us continuing to develop talent from within. More than technology –TIEVA is a leading IT solutions and services provider operating within all industries. We have experienced phenomenal growth by adopting a people-first approach and providing exemplary service to our customers. Real world, real career - Our focus is to deliver world class services and the best in technologies. You will work with the team to innovate yet always be looking to improve and deliver a portfolio of new products and services to our customers. If you want to join a values-driven, inclusive and ambitious team - and take real ownership of what comes next - we'd love to hear from you. Our promise to you... If you have a disability or neurodiversity, we will provide support and adjustments that you may need throughout our recruitment process and beyond. Any information you share on your application will be treated in confidence. TIEVA is an inclusive company where you can enjoy the career you want, without changing who you are. We welcome candidates from all walks of life and are passionate about promoting greater diversity in the tech sector.